Mario Hearing & Tinnitus Clinics

I told Dr. Mario frankly that I already had hearing aids purchased at a competitor's clinic, but was exploring alternatives. He examined me thoroughly and loaned me a test pair manufactured by a different company. He ultimately advised me that I should not expect to find another set that would show a significant improvement over what I already had. In other words -- no high pressure sales talk to buy the alternative. Very honest.

Dr. Mario is extremely thorough and efficient. He explained all results to me and helped me get the best possible hearing aids at the best price. It is easy to schedule w/ this office and they are extremely responsive and helpful in gathering documents and information needed for insurance purposes. Excellent clinic, highly recommend. As context, I’ve been using hearing aids for over 5 years now. This is the second clinic I’ve worked with and by far the best.

I have been a patient of Dr Dana Mario's for several months. He administered a hearing test that was comprehensive and detailed. I have had similar tests in medical settings that were not as comprehensive. He fitted for me hearing aids that have been terrific and reasonably priced. I have found Dr Mario to be professional, well informed and extremely helpful. He is a real talent!

Beware of this outfit. They collect a hefty commission from top price hearing aid distributors. If you try to get a copy of your audiology exam they'll tack on a $50 fee. Save thousands and go to Costco who doesn't charge for the exam or fitting. Dr. Mario was professional and very thorough but still beware of high prices and dubious practices if you choose to purchase a device elsewhere.

There are a number of issues of great concern with Mario Hearing that should be of note to all prospective clients. For starters, when you call to make an appointment, taking time to go into great detail as to why you are seeking help, as I did regarding my mother's severe case of tinnitus, they don't tell you that, beyond the $100 consultation fee, the overall remuneration expectation is between $6,000 to $8,000, which I would assume for most folks is cost prohibitive. No, you only learn this in passing--it's almost conveyed as an after-thought--at the very end of the consult. (Which is ironic in that the Mario Hearing brochure highlights the importance of good communication.) Further, to the extent you are quoted this exorbitant fee, there is absolutely no cost breakdown or even a brief explanation as to how this fee range is derived. There is also no mention of any sort of money back guarantee in the event the high-end hearing aid they wish to ultimately sell you does not alleviate your symptoms. (In fact, in Massachusetts a consumer has the right to return an unsatisfactory hearing aid within 60 days of purchasing it.) In terms of the Cambridge office itself, Mario Hearing rents a very small office (a room, essentially) in the back of the Parrelli Opticians store, and they are not listed on the building's lobby directory which, at a minimum, is off-putting. (Additionally, for a medical entity, Mario Hearing has no discernible email or voicemail options.) Last, when you have legitimate concerns such as the ones I've referenced in this review and you try to convey them to Mario Hearing following your initial consultation, they refuse to take your calls in a good faith manner (even though they readily take your $100 consultation fee). Part of the problem in this regard is that Mario Hearing is a family run business so if you have any issues arise where a client is unhappy there is no corporate hierarchy, a district or regional management office, for example, to reach out to for assistance. Accordingly, the only recourse one is left with at this point is to contact the Massachusetts Board of Registration in Speech-Pathology and Audiology for redress of these concerns in terms of your treatment as a potential new client of Mario Hearing.