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Sterling Hearing Center

Sterling Hearing Center

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2.0 Google Review
4120 W Maple Rd, Bloomfield Hills, Michigan, 48301, United States
(248) 454-7777 www.sterlinghearing.com
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Oct 25, 2017
My experience with this location has to do with the way my 87 year old mother was treated. After losing a hearing aid last summer I took my mother in so she could get a replacement. She was talked into buying a set of hearing aids rather then just one, which was what she came in for & all she needed. This upsell was unnecessary & manipulative on the part of Sterling Hearing. My mother lives on limited funds & this transaction came at a great expense to her. An appointment was set up for her to pick up her hearing aids in 7 days. The next day my mother found the hearing aid she lost & called the center immediately to cancel her order as she no longer needed the replacement(s). Her credit card account was never credited & two months later, after going in & trying to resolve this issue, she was talked into, by staff, to taking home her new hearing aids. She now has two sets of hearing aids. This is clearly a case of an elderly woman being taken advantage of & talked into buying hearing aids she didn't need. All for a sale. This location gets no stars from me & I would not recommend Sterling Hearing to anyone. Taking advantage of an 87 year old woman who suffers from dementia as well as hearing loss for a sale is unacceptable & shows a lack of good business integrity & practice.

May 4, 2015
I'm pleased to say that Harold Davenport from Sterling Hearing Center - Bloomfield Hills, MI has resolved our issues with our returned hearing aid as of May 4, 2015. Mr. Davenport explained his point of view and why he felt the returning of the hearing aids problem escalated beyond what it should have been and gave a very sincere apology to me and my family for all the inconvenience. We have deemed the matter as closed with Sterling Hearing Center. Our family appreciates the face-to-face meeting with Mr. Davenport and the professionalism with which the matter was ultimately handled.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:9 am - 2 pm