Miracle-Ear

Tiffany was great when she owned and operated this franchise. We were given a estimated cost for my Mothers hearing aids when Tiffany was there. Then when she finally went I believe it had changed hands and my Mother was charged $2000. more than originally quoted. They also have changed my Mothers appointments a lot which is not convient. I suggest you shop around and get the quote in writing

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BE AWARE: DO NOT do business with Miracle Ear out of the Springfield Ohio satellite office. After trying a pair of hearing aids from another manufacturer, we discovered a coupon on Miracle Ear's website for "buy one hearing aid for $995.00 and get the second one free". We promptly returned the nearly $5000 pair we had purchased from the other manufacturer and recieved a FULL refund with no questions ask and headed off to Miracle Ear. When presented with the coupon the techinician there (Jessica) told us there was only one pair she could sell us using that coupon. No problem. We began asking all the right questions about warranties and such. Jessica told us that we could return the hearing aids within 30 days for a refund, but they would not refund the shipping, or within 90 days we could upgrade to a better pair and receive credit for the pair we were buying. Mind you Jessica was extremely pleasant, professional, and seemed very customer satisfaction oriented and was willing to answer all our questions. We ended up paying just over $1000 to get the new hearing aids. Within the 30 day return period it became obvious to us that hearing aids were not going to be of any help for my husband who has almost continual sinus problems and tinnitus. We returned the hearing aids fully expecting to just have our credit card refunded the entire $995.00. NOOOOOOO. They had to email someobody or another to get the refund "approved". After waiting at least a week and making many phone calls we were finally told that whoever the powers that be are were going to refund us just over $200 bucks and keep the rest for shipping and handling. WHAT?? Were they shipped to China and handlled by God himself? TOTALLY UNCACCEPTABLE. Jessica NEVER mentioned anything about having to get a refund "approved", or "handling" charges, or fitting fees or ANYTHING else. She said if returned in 30 days we would get a refund but they would not refund our shipping. Our shipping according to our invoice was around 20 bucks.........certainly no where near the $700 they said they were keeping. We are still fighting with cooperate, customer service, and of course the Springfield satellite office. We just keep getting told that someobody is going to email somebody. We called the Cincinnati cooperate office, but they refuse to answer the phone or return the call after leaving a voice message. We have fought with them now for 2 weeks and still no resolution. We will continue to fight the good fight because they now have our product AND our money and we have NOTHING but somebody supposedly emailing somebody. STAY AWAY FROM MIRACLE EAR..........far far away. The "30 day customer satisfaction guarantee" evidently comes with many limitations and little satisfaction.