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Willoughby Hearing

Willoughby Hearing

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1.7 Google Review
2266 NE McDaniel Ln, McMinnville, Oregon, 97128, United States
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Apr 14, 2016
My husband was seeking hearing aids through the VA Portland, but they had a massive back up in appointment dates. VA contracted via Tricare West to Willoughby Hearing here in McMinnville to do the test and fit him for hearing aids. The test was done at Oregon City location. Instructed that the results would be forwarded to McMinnville location to the get him fitted for new hearing aids. This was December of last year. He made several attempts to call and schedule the fitting and we never got a call back. He finally spoke to McMinnville location on 4/11/16 only to find out they claim they had no record of his referral or the test that was performed. He still has both documents (test and referral) in hand. Yesterday, he finally called VA Audiology and now has to go through the process over again because the original referral for Willoughby has expired! Next appointment time is in June at the actual VA facility! This process is close to a year since trying to obtain hearing aids and we are no closer due to this atrocious service from Willoughby! In making the appointment with VA the scheduler stated they have had several problems with veterans getting complete services from them. Yet, Willoughby takes the contract/referral does half the work and blows off the expensive part of actually getting the veteran the device to hear! This shotty service to our veterans is shameful! If Willoughby is going to contract with the government to take care of veterans in need of hearing aids through the Choice Program, then they need to complete the work! So as a taxpayer, the VA has wasted the money on a test through Willoughby and got no hearing aids! This creates an incredible undue stress on the veteran and it is unacceptable!

Feb 22, 2016
These people are never there! I've been trying to purchase batteries and filters for my parent's hearing aides, and even though they post the hours, it's locked up and no one is there. Very unhappy with this company. How can you do business when you're absent?

Dec 23, 2018

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