Costco hearing aid store

Just top-notch experience. Staff was friendly, appointment right on time. Most thorough hearing test of many I've had. Shelly did a great job explaining results and options. Oh, and I got state-of-the-art aids for HALF of what other offices were quoting! Great return and warranty policies are the icing on the cake.

I got my aids from here about 4 years ago. Had one warranty issue and a few cleanings. They've always been helpful. I've recommended my friends and family over the years and everyone has had good results.

I made an appointment in person, about 3 weeks ago. I took some time off from work to keep my appointment. Before the test started, the person conducting the test examined my ears and told me that she couldn't continue until I went home or to a doctor to clean my right ear out. I was surprised, since I regularly clean my ears and could hear fine from that ear. Another appointment was scheduled... This time I had an appointment on a Sunday, so as not to interfere with work again. I arrived 15 minutes early for my 1:30 appointment and there was a sign that said that everyone was out to lunch until 1:35 and an "away" sign that indicated "back at 1:45". My first thought was why would you make an appointment for a customer and then be out to lunch at that time? I sat and waited a while. Several people came to the desk to see if someone could answer questions. I pointed the sign out to them that indicated they were out to lunch. They came back later only to see that there was still nobody manning the center. I walked around the store for a while and went back at 1:30, hoping that someone would be available at that time. Nope, nobody around. So I sat and waited. I waited until the time the sign said they would return and not one person showed up. I decided to find my wife, who was shopping, and leave. I wasn't going to wait any longer. While we were checking out, I mentioned my experience to the cashier - who promptly went to find a manager for me to talk to. I told the manager my experience and she went to the hearing aid center to find out why this happened. At the manager's request I went back to the center, only to have a woman argue with me and tell me that they were "very busy". This escalated the situation and I felt that even if I had an examination, the climate was very unfriendly. I told this person that I could leave and they would have time for another customer. She replied that it was my choice, so I walked away. While I was walking away I heard the manager ask the woman if she couldn't take me in now. I kept walking because I was getting very upset. It must be good to have so many customers that you can drive some away and still keep very busy. Costco is always busy and so is this hearing aid center. But it seems that this hearing aid center doesn't care much about their customers.