Clarity: The Speech, Hearing, and Learning Center

My experience is mainly with my sons autism evaluation as well at my 4 year old counselor. My 7 year old was evaluated in January and diagnosed the first week of February. We were told that we would get a report by mid March. So of course, to prepare ourselves, we contscted thr therapists, new pediatrician and SC autism society for case management. Here we are now its mid April and still no report has been given to us. So, ive emailed and called. I keep being told that they will get it done. So last night I email the lady who evaluated my son. I explained to her that we need the report for all of the providers as well as being able to move forward with his treatment. I just received an email saying she is still working on it and will have it ready on Tuesday. Ive heard that so many times. It is in my opinion ridiculous. Lastly, my 4 year old bass ODD so He is treating with the counselor there. I feel like the counselor hasn't been any help and,we,are,months in. But, mainly I feel like I have to control the appointment. Nothing is really explained to you. So, if you don't tske control,and ask 20 questions then you have no,clue we by to do. I just think that clarity is not the right place for us anymore. I would much rather wait for developmental pediatrics. Becuase clarity really hasnt been much help!

My wife and I worked with Holly for ear mold fittings. Excellent service over the years. Would not consider going anywhere else.

I unfortunately have not had a very good experience with the audiology department here. My daughter failed her newborn hearing screening at the hospital 3 times so we were referred here. We have had 3 tests with Sally here from birth to 6 months. She is now 8 months old and still does not have a diagnosis from them. I was finally referred to Greenville ENT to see if they could get an accurate reading but they wanted to put my daughter to sleep so I told them that was not an option for me and my family. Sally reluctantly agreed to try the test on my daughter one more time even though we NEVER ONCE had a problem getting her to sleep for the test. I reached out to a few people around our state and successfully found another audiologist who could use the ABR testing system without sedation at Lakeside Audiology in fort mill SC. It only took 1 trip to that audiologist to get testing results from both ears in 1 visit with a perfectly sleeping baby...go figure. I have chosen to just continue our hearing loss journey with Lakeside Audiology as they have exceeded my expectations! I might also mention it takes over a month to get an appoinment with Clarity and I was able to be fit into the schedule within 2 weeks at the other audioloist which is VITAL at this point because my daughter does suffer from mild/moderate hearing loss on one side and a more moderate/sever hearing loss on the other side and will benefit from having hearing aids as soon as possible as she is not currently hearing very much of what we are saying. I am so upset and hurt for my daughter who is the one suffering from all of this! Newborn screening has been set up to detect hearing loss at the earliest possible moment that way treatment and intervention can be initiated right away for the best quality of life and Clarity absolutely dropped the ball for us!

Perhaps a decent audiology practice for children, but my experience with Dr. Sally Whitson was terrible. Update: I was contacted by Dr. Stephen Guryan, executive director and audiologist at Clarity, regarding my initially incomplete review on Clarity. Dr. Guryan was extremely pleasant in his email and seemed to genuinely seek to remedy our negative experience with Clarity. If he performs hearing evaluations, I am confident that he would be far more capable than Dr. Whitson. If not, I am certain he at least has the well-being of his patience and his practice at heart. I recently had to take my son for a hearing evaluation on the recommendation of his Early Interventionist. We were directed to Clarity as the premier audiologist for children in the area. Just prior to our appointment, my son bumped his head in the waiting area and was slightly shaken up. Nothing medically demanding, he just needed a few moments to calm down. We were immediately taken back to the evaluation area. Dr. Whitson was impatient with our son, and demanded we either start the evaluation at once or postpone to another day. My work hours made rescheduling difficult, and our son would have been fine after a few moments. We pressed on with the eval. In the sound booth, Dr. Whitson continuously reminded my wife and I that our son had to sit in our lap and face away from us. He was still upset and wanted to be held. Dr. Whitson was very condescending and refused to let us calm him down before proceeding. When we began the second portion of the test, audio probes had to be inserted into my son's ears. Dr. Whitson was very impatient and frustrated that my son would try to fight this, despite the fact that a 2 year old cannot possibly understand what this stranger was doing to him. At the end of our visit, we were unable to get full results, due to our failure to complete the first part of the test. However, we will not be returning to Clarity for another evaluation. Dr. Sally Whitson has absolutely no bedside manner with children, especially those that may have special needs. If you require a hearing evaluation for your child and are recommended to Clarity, please reconsider, or at least request an audiologist besides Dr. Whitson.

My 15yr old son Spencer was referred for testing and saw Dr. Crane. He and I both were unsure of what to expect and quite nervous as we entered the office but as soon as we walked in we were immediately calmed by the welcoming atmosphere. The receptionist checked us in and then a young lady took my insurance information and payment then we were told to wait in the waiting room and Dr. Crane would be with us soon. I expected to be waiting for a good time but within 5 minutes Dr. Crane was there introducing herself to Spencer and me. She was very personable and quite funny which put Spencer at ease and that put me at ease! She explained the process to both of us and told me to come back around 11:45 to pick him up for lunch and the have him back in an hour for another 1-2 hrs and it would be over. At lunch Spencer talked about how much fun he was having!! Fun!? I was shocked! He actually was having fun taking tests!! He said Dr. Crane was very cool! After lunch I took him back to finish and when I picked him up she said he did well and talked about how much fun they had! She said she would have her assistant set up an appointment when she had the results. 2 weeks later she went over the results with me and for the first time in my sons life I truly understood how his mind works and what he goes through. I finally felt like I could really advocate for him in the proper way! I could fight for the right things in his IEP. I now know my son better. He was tested 4 yrs ago by another Dr but I never understood anything from that testing. I was told by family members that I was wasting money by having this testing done again, I do not regret having it done or spending the money!! The results are different (I've had them compared) and I never understood the first tests, I understand these mainly because Dr. Crane took the time to explain everything until I was fully content. I would recommend anyone with a child that has a learning disability, emotional, mental, or social delay to call Clarity! And Dr. Crane!