Hearing & Balance Institute of Utah

I am the mother of a (20) daughter who was referred to this place and because my daughter is deaf on one side of her head and I had to work, I sent my oldest daughter (28) with her to her appointment. Both of my children were disrespected by the people in this place. They actually recorded the way that they were spoke to and I was so ANGRY that I was going to call. I sis not have to call they called me within minutes. I began by asking questions as to what the deal was with this appointment and was also disrespected by the staff. I was told that I was going to get a call from the doctor that spoke to my daughter(s) and within a few minutes received a call from someone that said they were "Jen". Again I asked what the purpose was for my daughter to see them and I was told that I do not know what I am talking about and that the facilities we have had care with, do not exist and that my daughter could get an implanted hearing aid put in her skull on the deaf side to transmit sound so she heard in stereo. I told them that my daughter did not want that and was told that they needed proof of the fact that she was really deaf with an MRI or CT scan that we had done in April needless to say I will never refer anyone to this place! I was very unhappy to have been talked to like I was and by someone that only called themselves "Jen" not Dr anything. And to be told I do not know what I am talking about and yet I gave birth to this person and do know what is the problem with my child. She was born with Hemifacial Microsomia and that is being taken care of by real doctors. This person is followed by more people that you will ever think or know. This girl is on her 19th surgery and knows first hand how life is living with this her whole life. Please people with young children, do not use this place for your hearing issues find someone else. THEY ARE NOT GOOD!

Frankly, I was disappointed with the service and knowledge of the doctors. I have since received a second opinion and discovered that a couple of the things I was told is not true based on studies published a year or two ago regarding permanent hearing loss - needing to go on steroids within a few weeks or the hearing loss is permanent, etc.

Smoothest procedure from first contact to final. My appointment was only out a few days, Friendly, courteous, and fun people work their! It was out patient Surgery Otosclerosis Stapedectomy, basically they removed the Stapes (the middle ear bone) and replace it with an artificial bone. My hearing is nearly 100% restored. Dr. Darley and his associates ARE.THE.BEST. o

I've been here to this location now 2 times to get hearing aid molds for my son. The man who was going to do the molds time #2 seemed irritated I had to bring my 2 other children and was short with them many times during the process. The first time I didn't have to bring my other 2 children with me. It was a difficult process as it was. My children were inquisitive about what was happening. They weren't getting into anything. I don't know why he had to be so short with them.