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Reston Ear Nose and Throat

Reston Ear Nose and Throat

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4.0 Google Review
1860 Town Center Dr #Suite 335, Reston, Virginia, 20190, United States
(703) 787-3322 www.restonent.com
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Nov 12, 2018
THIS OFFICE HAS THE WORST STAFF EVER. THEY NEVER ANSWER THE PHONE. THEY PUT YOU ON HOLD FOR 20-30 MINUTES AT A TIME. ONE DAY I STOPPED IN TO MAKE AN APPOINTMENT AND THE GRUMPY LADY AT THE DESK WAS ON THE PHONE AND SHE ASKED ME "WHAT DO YOU WANT" I SAID POLITELY I WOULD LIKE TO MAKE AN APPOINTMENT. SHE SAID "I AM GOING TO ME ON THE PHONE AWHILE SO GO SIT DOWN" OBVIOUSLY I JUST LEFT. THEN I CALL TO MAKE AN APPOINTMENT AND THE RECEPTIONIST PUT DOWN THE WRONG DAY AND I DID NOT KNOW ABOUT IT UNTIL THEY SENT ME A BILL FOR A NO SHOW, NOW THEY KEEP BILLING ME AND THREATENING ME TO PAY FOR THIS NO SHOW. I KEEP CALLING THE OFFICE AND THE RECORDING IS DISTURBING BECAUSE YOU HAVE TO WAIT UNTIL THEY GO THROUGH PRESS 1,2,3,4 WHEN YOU PRESS THE NUMBER YOU WANT THEY GO OVER THE NUMBERS AGAIN AND AGAIN UNTIL YOU START PUSHING AND FINALLY GET ANOTHER RECORDING TO COME ON TO SAY WAIT FOR THE NEXT AGENT. THEN THEY SCREAM AT YOU WHEN YOU WANT TO TALK TO AN ACTUAL PERSON AND NOT ANOTHER RECORDING. I WOULD NOT RECOMMEND THIS OFFICE JUST BECAUSE THE STAFF DOESN'T HAVE A CLUE WHAT THEY ARE DOING. THE POOR DOCTORS IN THIS OFFICE SHOULD FIRE THEM ALL AND GET SOME PEOPLE WITH COMPASSION AND KNOWLEDGE OF HOW TO TALK TO PATIENTS.

Sep 15, 2018
Dr. Lee and Dr. Hwang are both amazing surgeons with great bed side manners. They have pretty much taken care of my whole family. Office staff are courteous and professional. HIGHLY RECOMMEND their practice!

Jan 4, 2019
Staff very friendly and I went in for earwax removal, was very pleased with procedure and tesults.

Jan 3, 2019
Emily was kind, knowledgeable, thorough, and listened to me! She’s great!

Nov 24, 2018
High quality care, fast and affordable. Wish I had known to just come here first

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Opening Hours

Mon:8 am - 4:30 pm Today
Tue:7:30 am - 4:30 pm
Wed:8 am - 4:30 pm
Thu:8:30 am - 4:30 pm
Fri:7 am - 3:30 pm