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Pennisula Hearing Inc

Pennisula Hearing Inc

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3.0 Google Review
1308 W Sims Way, Port Townsend, Washington, 98368, United States
(360) 379-5458 peninsulahearing.com
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Sep 24, 2018
These people are dishonest. My wife is a 76 year-old woman and suffers from hearing loss. She purchased hearing aids from Peninsula Hearing in Port Townsend, WA on May 29, 2018 and signed a contract that specified that she could return them within 45 days for a full refund if she was dissatisfied with them. After trying them out for a week, she experienced significant pain and itching and returned them. She was given new and different hearing aids which she tried with the same result: great pain and itching. Additionally, neither device worked properly or provided her with relief from her hearing problem. She communicated her concerns to Peninsula Hearing and was told to "push through it." This is not acceptable. Furthermore, Peninsula Hearing was uncommunicative and unhelpful as if they were trying to "run out the clock." On July 16th my wife said she wanted to return them but was told she was "two days too late!" The 45 day trial did not begin on May 29th, when she first got the "device," but on June 8th, the date she was given the second(and different) hearing aids. Since July 16th, Peninsula Hearing has stonewalled her even though she has paid $4,800 and received a totally inadequate and dangerous product. She has since returned the devices and has demanded a refund without any response from the company. Peninsula Hearing has shown bad faith and dishonesty while preying on a vulnerable and elderly citizen. One star.

Jul 9, 2018
Nice people, very patient with my mother-in-law.

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