Western GMC Buick

I've never experienced such a friendly and helpful atmosphere at a dealership before. Everyone is happy, smiling and genuinely wants to just make your experience there as easy and positive as possible. Friendly, and cheerful staff goes a long way.

Excellent service Department. Great experience after losing a tire and wheel due to a loose bolt laying on highway. Special thanks to Cindy.

We recently bought our new truck from Western GMC and I felt the need to jump on here and give a shout out to the great service we received there. Our salesman Joseph Safadi was nothing short of excellent! Very respectful and patient! Good service is hard to find these days and this dealership deliverers it! I won't be able to comment of their service department as I do not live in Edmonton, but if there sales department offers any indication you are in excellent hands!!

I enjoy coming to Western GMC for the servicing of my Truck. They treat you professionally and understand what you want. They keep in communication with what they recommend to be repaired. I feel comfortable talking to Renee and Steve in the service bays, to Rick and Brenda in Parts, or to the Service Manager. I recommend this company.

Today I was treated with complete disrespect by a sales manager named Alan Walker. Let me back track. -July 4th I got in contact with the dealership to purchase a GMC Sierra off of their lot. In addition to purchasing this vehicle I also spent over $5000.00 in accessaries/extras from the dealership for my vehicle. Within that included tires and rims. I sent my dealer a picture to show what I wanted- a -24 offset on a deep dish rim. I was given three rims to choose from and I picked which one I liked. -A couple of days later I was told what I wanted wouldn't fit on my truck without "at least" a four inch lift kit. Turned out they had ordered me the wrong tires. Got that sorted. -July 11th I was shown a picture of my rims and they were not a -24 offset nor were they a deep dish rim. My fiancé spoke to them for me. Turns out they had ordered me the wrong rims and were going to order me the right ones. -July 16th I was shown a picture of my rims on my tires.. and they still were not deep dish rims. Of course I am frustrated by this point. I had already paid for my vehicle and wanted what I had asked for. I was told black deep dish rims would take two weeks as they would have to be ordered in. That wait was not feasible as I had already sold my current vehicle. I had no choice but to get the rims/tires that were put on my truck even though they are not what I had asked for. I asked to be compensated for this ongoing screw up by putting a box cover on my truck, which they did. -I paid for my truck to be hauled 12 hours to Hay River, Northwest Territories as that is as far as the dealership could arrange for it to be hauled. I then had to pay and arrange for someone to haul my vehicle another 3 hours to where I live in Fort Smith, Northwest Territories. -My truck was scheduled to leave the dealership on Thursday, July 18th. I asked to be notified when it left the dealership so that the person waiting for it in Hay River would have an ETA. I was not notified. This person waited until 2:00am for the arrival and it was a no show. -July 19th I called the dealership and asked to speak to the sales manager. I get Alan Walker on the phone. I politely stated who I was and that my vehicle was supposed to be delivered the day prior to Hay River. He cut me off mid sentence and said in a rude tone "Left an hour ago." I kindly asked how come it didn't leave when it was supposed to and he proceeded to talk rudely with me and blamed me for the delay because of MY problem with the tires. When I tried to explain that didn't make sense as I kept what was wrongly put on the truck he bluntly said "let me finish talking!" even though I had not cut him off. He was deliberately downright malicious to me on the phone. I was so caught off guard by his behaviour toward me that I told him he was being a d**k and hung up on him. He demonstrated such a poor level of professionalism and customer service. I am a returning customer to this dealership. This is the second vehicle I have purchased from here and I spent a lot of money. I did not expect to be treated so horribly because I inquired about where my vehicle was. I was not treated as a valued customer, I was treated like s**t. I will never purchase from this dealership again as a result, nor will I recommend it to anyone else.