Mayfield Toyota

A year ago:Pretty good overall service. It would be nice to have an option to drop off a car very quickly. Last week: very nice, quick and courteous service. Good work!

Worst Experience Ever! I Ended up buying a Nissan the next day...., I took my 80 year old father to “price out” a vehicle & had I not been with him, the sales man who said he “grew up in th Congo” would have definitely taken advantage of him & sold him a vehicle that did not the features he wanted. The sales man was very clear that the trim model my father wanted had all the optional features he wanted (blind spot detector & back up camera) & that was very clear that this was on the “base” model. .The salesman was also was very clear that the vehicle my father was now interested in purchasing had even more features at the base trim level. I expressed to the salesman my surprise given I recently purchased a vehicle from another manufacturer & I had to purchase a “Premier” edition for those two features... The salesman refused to give me a price without a test drive while they inspected my fathers trade in.... I was clear that I did not want a test drive I just wanted a price so “my time” was no wasted if it was over his budget.... I find when we were very close to coming to an agreement when the sales manager got involved that the salesman provided us with the wrong information & lies to make a sale! Even while I was telling the sales manager what he said was in the price of the car, the salesman just stood there, never once admitting he made a mistake. The sales manager gave us a price on the top trim model at a discount (trying to keep a customer) & seemed apologetic for the salesman’s error & we decided to make a final decision the next day. On the way home we stopped at Nissan who gave us a price on the trim model with the features we wanted & purchased the vehicle last night... I will never shop at this dealership again; the salesman either lied to make a sale OR was so incompetent he did not know his product. I cannot believe Toyota would even allow this!

April 26, 2019 It has been such a pleasure dealing with Mayfield Toyota! This is my second vehicle from them and I would not buy from anyone else. THANK-YOU again to Andy Lam for making our experience such a pleasure for the second time! You always go above and beyond!

After a very negative experience at another dealer, it was refreshing to meet Andy Lam. He was very knowledgeable and respectful of the parameters I presented in terms of budget, vehicle type, and option specifications. I always had the sense that he had my best interests in mind and was not pushing me. I appreciate that very much. He found the best vehicle possible for me. I have no problem recommending Mayfield Toyota and Andy to anyone looking for a vehicle.

My mom needed a new vehicle after her accident and everyone at MayfieldToyota was extremely helpful. Andy Lam was awesome at explaining everything to her and making the process go as smoothly as possible. What impressed me the most is once her vehicle was ready for pick up, they were willing to drive an hour out of Edmonton to pick her up so she could pick up her new vehicle. Thank you so much everyone at Mayfield Toyota for making this process less stressful for my mom.