Kentwood Ford

*Update The repairs that that Kentwood Ford performed below, were done incorrectly and the truck died again a week later. Brought the truck to City Ford and the said the wiring was done incorrectly and caused the new part that Kentwood installed to break. They now have to rewire and order a new part due to the work done by Kentwood Ford. My brand new 2018 F-150 that I picked up this last August, broke down over the weekend (Not the issue, I understand things happen). I had it towed on Sunday Nov 11th to Kentwood Ford. I had to call them Tuesday morning to inquire about the status of my truck. I spoke with Rob who said the truck will be ready the following day by noon. No one called me the following day so I went to the dealership to find out what was going on at around 14:00. The service manager Kelly asked me if I needed help as I was about to speak with the gentleman with slick back hair and earrings at the service desk. The both said they would get Rob and all was good. I waited 20 minutes while the guy behind the desk was laughing and joking with his buddies and eating chips. Finally a nice women in the corner desk asked if I had been helped. I said "I think so" so she talked to Rob and she said "no one told him you were here" Rob still didn't come to speak with me. She printed off the paper work and said my truck was ready this morning. I signed it and left to get my wife so she could bring me to pick up the truck. Rob calls 10 minutes after I left and told me my truck was ready. I told him I was there waiting for you for 25min and already signed all the paper work. He then told me I needed to bring my signed paper back for the service number other wise they don't know which keys are mine. IF it wasn't for the kind women who helped me I would have talked to the GM immediately and would have probably been there for another hour. Disappointed with the whole experience, the lady (sorry I didn't get her name) is the only reason I'm giving 2 stars and not 1. Still trying to find a Ford dealership in Edmonton that has an understanding of customer service.

Awesome experience. Inquired to Winston about a 2018 F150 three days before employee pricing ended. By mid afternoon was signing papers, and he arranged delivery 1000km north no extra charge. Definitely would recommend him at Kentwood to anyone else looking.

Jessica was great! Her no nonsense approach made it easy to find the truck I was looking for. It is hard to find a car sales person with that kind of approach, and I highly recommend going in to see Jessica Cummings at Kentwood Ford for your new vehicle. Tell her Aaron sent you.

Best customer service. Beats all other location. I will visit this location anytime just because of how well they treat their customers. Keep it up.

Dealt with Kentwood Ford on two occasions and both were pleasant. Asa was my sales rep and he was very friendly, and professional. He initially helped me into a 2015 F-150 which I was very happy with. Few years later he helped me again downsize to a 2017 Ford Fusion Hybrid which made my wallet very happy. No issues at all, trade in was market value, and definitely my favourite Ford dealership in Edmonton.