Having issues with Service Department. Our third attempt at getting our car fixed for what we believe is an engine problem and they do not seem to want to do a whole lot to fix it. We figure that there is a leak somewhere and gas is mixing in with our oil. We took it in the first time and they replaced some things and did an oil change, then they said it should be all good and we took the car and left. A couple months later it made the same engine sputter at shut off so we took it in again, figuring that something must have been missed in the first visit. They had it less then half a day and claimed that the oil change they preformed was not done properly, so WE HAD to pay for another oil change (even though they admitted they did not flush the lines properly). We picked the car up and voiced our concerns that the problem was larger then an improperly done oil change, because the oil level its self had increased since the first visit. They claimed it was fine and to drive the car and just to bring it back if it happened again. So we left and told them that WHEN it happened again we would be back. The lady we talked to promised us a curtsy car and assured us that it would not happen again and that they would follow up in two weeks with a call. We never received a call...and about three weeks later the sputter happened again. So we took the car back, we got the curtsy car as promised but now they want us to take the car and drive it again without replacing the oil. I am beginning to feel the service department is not listening to our concerns nor are they actually looking into the potential of a bigger problem. Instead they are just giving us the run around and trying to get our car out of the shop, until eventually we are driving it down the highway at 100km and our engine dies (I'm sure that would be a fun scenario). I do not feel assured that they are doing all they can to fix our car.
