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Refresh Reviews 4.5


Jan 3, 2019
HIGHLY RECOMMENDED. 5 STARS!! I have leased my past 4 vehicles, and Honda West hands down provided the best experience yet. Worked very closely with Darrin Hurst to pick out a 2019 Honda Odyssey Ex-L Res and he was outstanding. Darrin showed us how to use all the features in our new vehicle and completed the delivery shortly following signing. Business office is the best I've been in. Shares their knowledge and benefits of the protection packages but is not pushy. Was really cool to learn that Honda offers extended warranty. Completely green to this manufacturer but BLOWN AWAY with the technology in the vehicle and customer service provided by the dealership. I plan on leasing my next 10 vehicles, and you can bet your behind that I'll be returning to Honda West. When you visit Honda West, ask for Darrin. You will be in great hands!

Dec 11, 2018
Received some of the worst customer service of my life. Here is a summary of what went down. Found a used car I wanted, spoke to a salesman who told me to fill out a credit application. I did that right after talking to him. Over the next week I got emails from 4 different people asking if they could help, I told all of them I just wanted to know the timeline of my credit application. Only two actually responded to me and simply gave me a general guess without actually checking on mine specifically. After waiting a week I call them and find out that it didn't get sent in properly, someone was supposed to have emailed me a different one to fill out and never did. So they finally send it, I fill it out. Fast forward two days and I just want to check the car out because I was getting excited. It's no longer on the website. I call and find out they sold it to someone else because "we can only hold a vehicle if there's a deal being worked on", which I thought I had been very clear about buying this car. Offers to let me talk to the sales guy, he's busy, offers to let me talk to the used sales manager, he's busy. I leave the used sales manager a message and two days later, haven't heard from anybody at the dealership. Would not recommend, they definitely need to improve their service.

Nov 20, 2018
I thoroughly enjoyed my experience at Honda West. Monique was able to provide clarification on all features of both vehicles we were pursuing. She offered a test drive on the spot which was a nice added touch, especially because my wife was on the fence about buying a van/Odyssey. Very friendly and professional. We will definitely be going back. Our family used to be loyal T&T Honda until recent very poor service. I am excited to be on the Honda West roster - when we are ready to purchase our next vehicle!

Jan 7, 2019
Anna was extremely helpful and easy to work with. She listened to what we wanted and never tried to pressure us into something we didnt. We are very satisfied with our purchase and would happily recommend Honda West and Anna Calderon to anyone looking for a vehicle.

Dec 16, 2018
Was invited for an appraisal of the vehicle I have for sale. I scheduled an appointment and came. Jose did the appraisal of my vehicle and left me with a low-ball offer that I did not expect. Lying about the rarity of the car on the market and how they would have to invest in order to fix it (The cars year is 2015 and it is in a brand new condition with low mileage and a professional detailing done just days before.) Was not amused with their offer and a refusal to provide an initial figure before I drove from the other side of the city.

INDUSTRY BLOGS

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