Legacy Dodge Fort McMurray

I bought a vehicle from this dealership over a year ago and that experience was great... The issue here is with their service department. I decided to buy winter tires from them and get them to store my tires in their storage. Keep in mind that I kept my tires in their storage even though I live in Edmonton. I like to visit family in Fort McMurray and get my vehicle worked on at Legacy because I bought my vehicle from them. I liked to support local business. First time I travel from Edmonton to get my tires changed over I decided to wait in the waiting room. I understand things take long especially in a busy dealership such as this so I waited patiently for hours... and hours. I waited around 6 hours before I went up to the desk and asked for a status update on the swap. They informed me that my car had not been worked on because the tech went home sick and they forgot about my vehicle. I had to re-book the service days later and extend my trip so I could get my tires changed. I was going to take my tires out of storage and go to the dealer in Edmonton but they paid for my swap and apologized. I decided to give them a second chance... Second time I drive to Fort McMurray to get my tires done I decided not to wait in the dealership. I dropped the vehicle off the night before and still had no call from the dealership at 4PM the next day for a tire swap... I called them and asked for a status update and they informed me that they were waiting as long as possible to call me because they had lost my other tires and new ones were ordered. They would not be in stock until the next week... I could not wait in the city that long so I had to get my tires shipped to Edmonton and installed by another dealer. I am very disappointed by the lack of accountability and quality in the service from this dealership. I will not recommend this dealership to anyone who asks me because of their service. The car buying experience was fine but after they have your money the service went downhill fast. I like the Jeep but this lack of service has made me consider other brands of vehicles for my family in the future. I understand that mistakes happen but this is unacceptable for a business that knows I purchased my vehicle from them.

Just amazing ! The manager set me up with Paula she was great !!! I told her my budget and what I needed and in just a few hours she had showed me the perfect truck for me ! jaylene in finance is amazing and fast ! in just two days I was driving away in my new ram 1500! all the other staff there are super friendly and just make you feel so at home when you are there ! if anyone is looking for a new truck jeep or anything go see Paula shes just a joy to be around and great help! Thanks again !!

I purchased a 2019 Dodge Ram 1500 Sport from Jeff and the deal was quick & easy. Jeff was a pleasure to deal with and such a straight up guy. Everything that I asked for and wanted, he provided without any hesitation. Usually with purchasing new vehicles everybody gets worried about numbers and can sometimes get overwhelmed but, with Jeff it was all laughs and he explained what every number meant and even took the time to break everything down so I understood just exactly what I was purchasing. Thanks again Jeff and Legacy Dodge for an incredible experience and for helping me obtain my dream truck!

Hear nightmares from some people. .ive always had good service and helpful people.touch wood... would be nice to have better parking.that sucks big time .

I Always get great service from the sales staff as well as the service team