RIVERSHORE RAM CHRYSLER DODGE JEEP - Car Dealership - Kamloops, BC - VerView
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RIVERSHORE RAM CHRYSLER DODGE JEEP

RIVERSHORE RAM CHRYSLER DODGE JEEP

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3.7 Google Review
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Kamloops, British Columbia, V2C 4A9, Canada
(250) 372-5588 www.ramtrucks.ca
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Google Reviews

Refresh Reviews 3.7
Dec 29, 2018
My fiancé and I were there today. Had many options to go elsewhere. And again the team went above and beyond here! Our truck was totalled day before Xmas...my partner had just purchased truck year ago with this crew. Specifically Andrew. He is a complete professional and truly cares about the people he deals with. Going above and beyond call of duty. Straight up shooter. He won our loyalty and respect a year ago. And today Andrew and Tom did not disappoint. Thank you Andrew for everything. All you do for your clients, understanding them and their needs and going above and beyond. Tom thank you for all you did to make this happen with Andrew and making a difficult time painless! Happy new year guys.
Oct 24, 2018
Ha. Do not go to this dealership. Dealing with them was the biggest regret of my life. My 2 year old dodge ram 3500 has not been driveable in almost 3 weeks now, it's been in the shop for 5 days after the date of my original appointment. They like to use the "Let's make it right" line of BS to try to pacify you about their poor service and crooked ways. I REGRET BUYING A DODGE RAM
Oct 3, 2018
Was asked over the phone to authorize a charge for extra work that needed to be done to complete a recall issue. When I asked what the extra work was I was told by the individual that he didn't know and that he that he was told it by a tech. When I asked how much it would be I again was.told he didn't know. When I asked why they waited until my vehicle was supposed to be ready to tell me I waS told it was busy. When I picked it up I was told that they were able to do it without any charge. The service writer was rude and when I said I wouldn't be back I was told I wasn't welcome back! Would not recommend the service department!!
Nov 1, 2018
Response from customer: The fact that Rivershore even mentions the fact that the vehicle wasn't purchased from their dealership says volumes about this dealer. Warranty restriction because you drive on a dirt road?? That's a new one... Way to push the barriers of shadiness to new limits with that comment Dan. No demands were made. We asked not to have any work done and attempted to remove our vehicle from the dealership. They in turn placed a lien on the vehicle for less than $50 for what basically amounts to a charge for not letting them overcharge us for a repair. I had this done elsewhere for half the amount they attempted to charge. We in turn made them pay triple this amount to respond to our complaint in court. AVOID this dealership. Take your business elsewhere. These guys are a group of shysters. AVOID. Original review: Basically tried to charge double the going rate to replace a brake caliper that was faulty on one of our jeeps that was less than 50k out of warranty. Refused to extend any discount or consider what the other quotes on the work were. We had the jeep towed out of their shop and had the work done at another local dealership for half the amount Rivershore tried to charge. Now here's the best part... They invoiced us for $50 for time and trouble having our jeep sit at their dealership before I had it towed out. They did nothing. I received harassing phone calls and emails on the unpaid invoice. were not going to pay a hostage fee. End result is this dealership is so crooked they put a lien on the vehicle for $50! AVOID AT ALL COSTS!!
Aug 16, 2018
Different sales structure there - not better or worse, per say, but the manager was pretty involved in our shopping experience. My personal preference is for a less managed visit, but it seems efficient on their end. However, they did bring up - without any introduction or explanation - a vehicle $45,000 more than what we test drove. Not sure what that was all about.

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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 6 pm Today
Thu:7:30 am - 6 pm
Fri:7:30 am - 6 pm
Sat:7:30 am - 6 pm