Chilliwack Volkswagen

Should have read some of these reviews before wasting my time driving to Chilliwack. Saw one of their cars online and called to inquire about the price. The sales guy that answered had a script and asked me four questions in response to my inquiry regarding the price. When I told him I just wanted to know the price, he put me on hold to talk to his manager. His manager told me that he could give me a great deal (a bit above market value). I went for a test drive with Dylan (who was nice and knowledgeable). After the drive, we talked numbers and their scum of a manager took over. He wrote down on the paper a figure (about the price the vehicle sold for new 5 years ago) then told me about how great of a deal he can get me. He came back with a bi-weekly rate with no interest rate or term. I asked about their big "push, pull, drag" event for $3000 and he said that the number he quoted me was based on no trade-in (so basically they would quote me a higher selling price if I were to trade something in). This manager guy clearly is trying to compensate for something and tried to take us as idiots. Total scum dealership. Stay away.

Brought my car in for a repair and during my courtesy wash my car was scratched. Evan offered to have the detailer polish it out. Good environment and nice people. Thanks again.

Never bought a car here, but have been to the parts counter lots. Friendly and knowledgeable staff who have resolved my issue the first time each time I habe been there. Can't comment on the shop or sales because I don't know.

I like to give this dealership 5-stars to their Service Department. I have been dealing with Todd and Evan since I moved to Chilliwack mid last year. I like to keep my review very simple and straight forward as follows: For Service Advisers 1.) Both Service Advisers(Todd and Evan) are very straight forward and honest like they are very upfront like if its going to take 4-weeks for repair due to parts arrival late then they will let you know before you drop off your keys. so, its your choice if you want to leave your car or not (Very straight forward...not like other dealerships...they never give time frame when you drop off keys) 2.) There are times when I went in to change parts for my car at my own choice. They always perform the service as per my request. They never question me why am I replacing these parts or who suggested me to replace these parts. Here is the honest part about them that they always tell me up front that by there is no need or required to replace these parts. I haven't seen single dealership who would actually say this before dropping off keys. For Technicians 1.) I wish I could give more than 5-starts to their service technicians. 2.) Best thing I like about their technicians is when they are working on a specific job they always go above and beyond what they suppose to do without even asking. I have myself worked in automotive industry as technician and I am saying this from my experience that no technician would would anything extra unless they are getting paid extra for it but these guys always exceed my expectations. 3.) Their technicians are very knowledgeable. Technically speaking they know what they are doing and another good thing is they charge flat rate for diagnostics. To GM: I am very pleased with your Service Department. Keep up the good work! I own Green flow Nurseries. As a return favor if you ever need any kind of flowering plants, evergreen shrubs, evergreen Trees, cedars, fruit trees or even grass sod. Let me know and I will definitely get you the best deal for you and your staff members as long as they mention they are from VW chilliwack. Thanks! Gavin

Horrible sales experience! The whole customer service experience feels fake. As soon as you step into the sales room you feel like you’ve enter this sales process that doesn’t feel like a natural car buying experience. The biggest thing that made me extremely upset and has ruined any future deal with this dealership. When I wanted to leave, the General Manager who appraised my car. Couldn’t find my keys, I saw him looking in his office. Didn’t find them, he went out to my car and came back with my keys that he had left in my car. ***** From the time that he got back from appraising my car to the time that I got them back it had been about 45 mins. During this time anyone could have stollen my car. Do not trust these people. They do not know what they are doing. Especially the general manager.