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Dams Ford Lincoln Sales Ltd.

Dams Ford Lincoln Sales Ltd.

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3.5 Google Review
19330 Langley Bypass, Surrey, British Columbia, V3S 7R2, Canada
(604) 532-9921 www.dams.net
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Dec 18, 2018
I would like to express my gratitude to JAMIE GALE from the service department for an absolutely outstanding customer service provided to us with regards to my wife’s Ford recent service. Jamie is a super professional with a personal approach. He kept us updated and well informed on each and every step of the vehicle progress at the shop. What he says, it’s exactly what has been done. My wife and I really appreciate all you’ve done for us. Thank you Jamie !!!!

Jan 12, 2019
Very poor experience today when accompanying a friend who brought her vehicle in for a recall service. Unauthorized work was done and charged for, and the shuttle driver made an unsafe turn and some comments that were offensive and unprofessional. The shuttle driver who picked us up, Gary, within about a minute of picking us up made a sexist comment about women drivers. While driving two women. He then turned left in front of traffic when he did not have the right of way, while talking about how he hasn't had an accident in 20 years. There was another sexist comment that was made when my friend and I were discussing a charge on her invoice that was not authorized. Gary was not really part of that conversation but felt the need to chime in with "well you women have a way of talking your way out of things," while insisting "they know what they're doing, it must have been necessary." It was a turn signal bulb, for which they charged $21 after taxes, without getting authorization to do the replacement. The service department was a whole other story, not a good one either. I did not get the name of the guy, as I was not the one who was dealing directly with him. When my friend asked why they did unauthorized work and disputed being charged for it, he stated "it's only $15, I'll just pay it then," along with several other comments that were passive aggressive. Very unprofessional throughout the whole situation. Warren was the one to actually fix things and handled it all in a professional manner, so that was much appreciated.

Sep 19, 2018
I have since been in contact with their service manager who was very helpful and currently looking into the matter to see what can be done. Although not happy with the person I originally dealt with, I am happy with the response from their service manager Ike and will see how this can be resolved. The service department is terrible. I purchased the maintenance package when I bought my car and my previous Ford dealer told me to make sure the new dealership does the required maintenance in that package when we get here. I explained this to the man in the service department and that I had the paperwork and that he could look it up in the computer. He would not even do that. His response was to shrug and repeat I don't know. I was so angry at this lack of service is an understatement. It is now close to a year and my daughter decided to go in with my paperwork after the runaround from their service department and finally someone, at least willing to look at the paperwork to tell her that it expired last week. Meanwhile refused to so much as look it up when I went in and was covered. This is the worst experience with a car dealership. I will also be contacting the BBB for a start and for one, paying for a service I did not receive. I will never buy another Ford, let alone recommend one and definitely not this dealership unless something gets resolved with this soon.

Nov 8, 2018
Terrible Service. I brought my vehicle in for an oil change and for a recall issue to be fixed. I was told that the recall fix was a simple one and would take about 30 minutes. I dropped my car off at 8am for a 9am appointment. Around 1pm they called me asking me if I wanted to have my brakes done for a ridiculous amount which I declined. At 2:30 I called asking when my vehicle would be ready, at which time I was told 3:30pm. At 3:20pm I arrived and was told it wasn't quite ready yet....that's cool, I showed up 10 minutes early. I was told by Alf, it would just be a few more minutes and to go have a seat in the waiting area. At 4:00, I went back up to the service desk to find that Alf had FORGOTTEN about me! Awesome. So I sat here for 40 minutes. Guess my time isn't important. Thanks Alf! I will never bring my vehicle back here for anything and think it's time Alf retired seeing as how his memory is starting to slip.

Oct 16, 2018
Poor customer service at the Service Department. They are overbooked and they treat you like they were making you a big favor for taking your car for service. Cindy, the Service Rep. cans pend hours chatting and flirting with the customers. She couldn't care the least about the customers lining up for service. The Ford cars are reliable but the customer service and jobs performed at most of the Ford Dealers in the Lower Mainland is poor. For sure I won't buy another Ford vehicle.

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