Dearborn Motors Kamloops - Car Dealership - Kamloops, BC - VerView
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Dearborn Motors Kamloops

Dearborn Motors Kamloops

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4.1 Google Review
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2555 Trans Canada Hwy East Frontage Rd, Kamloops, British Columbia, V2C 4A9, Canada
(250) 372-7101 www.dearbornford.com
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Google Reviews

Refresh Reviews 4.1
Dec 31, 2018
Everyone has been great, right from when I walked in to picking up my new 2018 Ford Escape. Great job guys
Oct 4, 2018
On 2nd October BCAA towed my Ford Escape to your shop. The vehicle would not start . After two separate tests and a cost of $370.47 ( invoice # 725496) it was discovered that vehicle was out of gas !!!!!!!!!!! This vehicle was usually parked on a flat surface, but due to house moving it was parked on a sloped driveway. As the gas was low the quantity left moved down resulting in no detection of gas so preventing starting Would this not be on of the first fundamental conditions an experienced automobile technician would test before employing high tech equipment'????????
Jun 7, 2018
This is a dealership with amazing management and staff, worth calling the family dealership honestly they went over and beyond to make sure I was satisfied with the purchase. Rick was my sales agent, I can definitely tell you that going to Rick will make your purchase experience worth it. I loved the customer service and the experience which I will pass on to my friends and family members. If you experience any problems or issues, I can assure you that the management will go over and beyond to make sure you walk out happy.
Sep 11, 2018
Service scheduler squeezed me in on short notice & kept the truck overnight). It had been stolen a few days earlier and the thief still had a key) They picked me up at home and delivered me to the service department when the work was complete. I also received a coupon for a free carwash😊
Oct 1, 2018
After purchasing a $50,000+ car less than two years ago my experience with the customer service at Dearborn Ford has for a third time today been extremely disappointing. First when I arrived at the prearranged time to pick up my new Ford Edge the salesperson was distracted by a potential buyer and all but ignored me ..completely forgoing the once over typically given to new owners.. This spring getting my summer tires put on was a fiasco.. I arrived at the booked time to be told I was an hour late..they drove me home as they would have to squeeze in my tire and oil change .. in mid afternoon they called to say the car was ready and the driver would pick me up in 15 to 20 min..I went outside to wait for the driver 15 min later..then after waiting 20 min in 35 degree weather outside I called to find where the driver was to find out a miscommunication internally meant the driver had been sent to new gold to pick up another client.. I was picked up 20 min later.. my bill was waved as an apology for the series of errors... Today after calling the dealership service dept at 7:30 am to book my winter tire change I was told they were booking into next week and that a service rep would have to call me back shortly ..I get it everyone is calling for tire changes.. when I had not heard anything by 1:30 pm..I called back.. once again I was told “oh so busy” but they would call me back soon.. I was called back At close to 4 pm with a first date option of oct 15 th... bye bye Ford.. this level of customer service is not good enough.

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Opening Hours

Mon:8:30 am - 6 pm
Tue:8:30 am - 6 pm
Wed:8:30 am - 6 pm
Thu:8:30 am - 6 pm
Fri:8:30 am - 6 pm Open Today
Sat:8:30 am - 6 pm

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