Jaguar Victoria

Absolutely a fantastic experience at Jaguar Land Rover Victoria. Thank you for the great service from Jaguar Land Rover Victoria team. Especially thanks to Loyalty Manager Alex Li, who gave me a great deal of help in finding my perfect vehicle. And the process of purchasing my vehicle went really easy and smooth. Would definitely recommend anyone who is interested in buying quality vehicles to go to Jaguar Land Rover Victoria.

Nice Cars. Wish I could afford one!

Before you sign anything, the financial manager Sam Mckitric at the Victoria dealer. I bought a vehicle 6 weeks ago. On an extended warranty option, they offered a warranty extension for 35$ monthly for a 6 years term.. Then once calculated after signing, it was around 55$. We were also charged for the "paint protection" which was not asked for, and the price of which was never mentioned. I only found out this was extra after the service manager mentioned it was not included in the car price. When we signed the paper, he did not mention the paint protection cost at all. When I called to cancel the warranty, i talked to Sam Mckitric, the finance manager who deals with contracts, and he claimed to submit a cancellation. 2 weeks later, i went to the dealer to get a copy of the cancellation, and the dealer says i have to wait. I also asked to refund the paint protection. He promised to discuss with his colleagues, and then I never heard back again. When I asked him about his integrity after all these issues, he raised his voice at me. 3 weeks after that, I talked to the bank, and they said there was no correspondence on the cancellation, and that I am still responsible for the monthly bill. I also called the loan officer who handles the loan and they also have no record of cancellation submitted. I called the dealership again, to Ruban Little, a sales manager, and he doesn't know anything, but says he will get Sam Mckitrick to call me back, but that never happens. I even texted sales manager, Sean Sterling and no response either. When I was buying the car, they call me constantly within 3 hours. Now when i have a problem, It has been 5 weeks since this issue has began and there still has been no resolve. All i want is a copy of the warranty cancellation. Why does it have to be so difficult?

Bought a Jaguar XFR for a great price! sold the car 8 months later for a small profit! Defininetly recommend Jaguar Victoria!

Worst of the worst. Bought a used car from these guys for $21,000, it needed $15,000 to possibly $30,000 worth of work, almost all safety related. There response to complaint was, "what do you expect you bought a 12 year old car". Not a reputable dealership at all. Lied and misrepresented. Thank you Darrel (my case worker at the VSA) for getting me all my money back (file #18-04-254). Also thank you Kelowna Jaguar for standing behind me in this matter. Beware, beware, beware. Shop elsewhere. Would have given them zero stars but it was not an option.