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Penticton Kia

Penticton Kia

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3.9 Google Review
550 Duncan Ave W, Penticton, British Columbia, V2A 7N1, Canada
(250) 276-1200 www.pentictonkia.com
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Google Reviews

Refresh Reviews 3.9


Jan 5, 2019
We went into the dealer to test drive a used Sorento to find out it had 3,000 more kilometers on it than advertised, and big scratch and dent in the rear passenger side door. The salesman did not even introduce himself. I felt like he didn't want to sell us anything at all. We came in there to make a deal with our Mercedes Benz GL320 and they completely lowballed us with $1600 trade in!!! (It's a 2008, fully loaded.) The manager didn't even come out and talk to us or even acknowledge we were there. Very disappointed!!. I was sold on that Sorento before we even got there. Even with the higher kilometers. They would have had to fix the passenger door though. Super unimpressed with how things happened and a HUGE waste of time.

Sep 5, 2018
I have an Infinity and I usually drive to Kelowna, and due to the lacking service there on my last visit, I decided to stayed local. What a surprise !!! The service department was great. I will be supporting this great group from now on.

Oct 20, 2018
The service department has really slipped. They were great a year or more ago, but now they are the worst I have ever encountered. They even forget that they have my vehicle, and have to rush to get it ready when I return to pick it up. They are evidently unable to diagnose and fix problems, and charge for work that does not even address the problem. I wound up having to pay someone else to fix their shoddy work, including: loose wheel nuts, loose oil filter, loose oil drain plug, incorrectly adjusted brakes. Their incompetence could have damaged my car or even killed me! I sure won't be going back to this nightmare place. EDIT: note that the dealer response does not dispute any of these facts, and they don't give a PARTIAL refund unless they know they are wrong. And the reason they could not reach me is that despite me giving them the correct phone number numerous times, they kept using a different one. They really are that bad.

Sep 13, 2018
I've been a loyal kia owner for almost 8 years now. Received fantastic service at the Cranbrook dealership. Dealing with the sales department in Penticton however has been anything but a treat. When it came to trading in my older sorento for a newer model, I received one call after the next. Now that I am trying to make use of my Kia protect that I pay for every month, nobody ever calls me back. Before signing the contract I was promised a FREE windshield replacement up to 2 times a year as part of the kia protect. Now that I need a replacement I am being told I need to pay part of it myself. I tried to cancel my kia protect and was promised a refund due to false information, but am still waiting. I've called numerous times over a period of 2 months now. I get the same answer every time I call: somebody will call you back tomorrow. By the way, I am still waiting...

Mar 29, 2018
On our visit today from Penticton Kia we were treated with excellent hospitality. We wanted to look at the electric Kia Soul EV. They do not sell them here but they phoned the Kelowna Kia dealer to get more info. They were happy to let us test drive the gas Soul so that we could see if it was the right car for us before going up to check out the electric version.

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Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 6 pm
Wed:8 am - 6 pm
Thu:8 am - 6 pm
Fri:8 am - 6 pm
Sat:9 am - 5 pm Today