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Patrick Dealer Group

Patrick Dealer Group

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4.1 Google Review
526 Mall Dr, Schaumburg, Illinois, 60173, United States
(888) 819-6958 www.patrickcars.com
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Dec 5, 2018
10/10 would not recommend buying from this dealership. 1/5 stars isn't an exaggeration. I flew to Chicago from New York because they promised a Land Rover with no flaws on the exterior or interior. When I arrived to the dealer it was parked outside and I saw the scratches all along the side. Then, I walked around the car and saw the front bumper was scratched and the third brake light was shattered. They said that they would split the cost of a second key and replacement brake light, so I signed and drove off. Halfway through my 800 mile drive home, the service indicator turned on. It turned out that the car had not had an oil change like they said before I left the dealership. . . whatever. I waited a couple of hours to get an oil change and continued home. A month passed by and my temp tags were coming due to expire, so I called them and they said to expect them soon. I then texted the sales rep that I bought the car from about the brake light and key, and he just completely ignored me. Two more weeks passed by without my plates or my parts, and then I was driving with expired temps. The sales manager apparently spoke to someone from New York State and my plates were supposedly mailed. Again, I asked about my parts and the conversation was diverted to the plates issue, *which surprisingly didn't get solved for another FIVE WEEKS* That's right. I bought this car September 28th, and I received my license plates two months later. . . after a month of being pulled over and rejected from parking on base because I didn't have plates. I couldn't even get a registration confirmation number from the dealer, but the worst part is that they lied and said my plates were sent out October 31st. They even had the audacity to suggest I should drive five hours to and from to Albany to pick them up. Still never received an update on the parts, but at least I don't have explain myself to police officers twice a day anymore. That's especially fun on your morning commute to work. Save yourself a headache and find a dealer that is communicative, honest, and trustworthy.

Sep 27, 2018
These guys were awesome getting me back on the road after a very damaging incident. The price was very reasonable. Thank you very much Patrick dealer group

Feb 18, 2018
The service part of this dealership is one of the biggest reasons I am a customer. They've always been amazing with their customer service. Even in situations were maybe I could have shown more patience, they've always acted and treated me great.

Aug 21, 2018
Patrick Dealer Group I recommend to anyone who needs to purchased any type of vehicle. They have top customer service!!!

Jul 11, 2018
Great place. Visit Tola.

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 9 pm
Sat:9 am - 9 pm