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Downey Ford Saint John

Name: Downey Ford Saint John
Address: 35 Consumers Dr, Saint John, NB, E2J 3S9, CA
Telephone: (506) 632-6000
Price range: $$$

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4.2 Google Review

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35 Consumers Dr, Saint John, New Brunswick, E2J 3S9, Canada

(506) 632-6000 www.downeyfordsj.ca

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Joel Power

Dec 11, 2018

I bought my car used at a great price around March in 2017. We found out shortly after about some minor issues concerning the vehicle. We didn't think of calling or contacting them because we live pretty far and they had delivered the vehicle to us across the province when we bought it. We let them know of the problem a long time after the purchase and they were very understanding and quick to help us. I'm very satisfied with my car and their customer service skills.

Debbie Estey

Nov 14, 2018

Huge thanks to Kimberly Garnett, Matt Francis, and Paul Watson for making my first car buying experience at a dealership so easy!! Kim and Matt thanks so much for your patience with me and also working within my budget!! You guys are the best!! Ford customer forever!!

DaleCarrie X

Dec 12, 2018

Great prices. Stuff usually on stock. Good team .

Troy Seaboyer

Aug 29, 2018

Poorly trained advisers. Miss information. No flexibility. I miss the dealer in Halifax (Steel Ford Lincoln). Much more professional and more focused on customer satisfaction. For example; replacing battery in key fob at Downey, 5 dollars; Steel, grabbed one from a drawer, no charge; Downey charged 50 diagnostic fee to "look" at my rear window and see there were scratches in the conductive paint that was causing issues with my rear defrost. These were visible to the eye, did not require any equipment and is the first thing that pops up on the internet when you do a google search (which I would have done if I had known there would be a 50 dollar charge for "looking" at it. Also; I was provided miss information for warranty service deadline. We were told we had 1000K grace... but nope! I didn't buy my car here and only moved to SJ for work. Perhaps the competitive landscape of a bigger market like Halifax makes dealers more customer focused. I know companies need to make there money, but from Downey, I feel we have been nickle-and-dime'd all the way.

Michele Breen

Nov 29, 2018

We had had problems with a company not willing to pass our MVI for brakes. The brakes had just been repaired so I was doubtful this info was correct. We went to Ford Saint John where our SUV was purchased and a lady by the name of Denica took the time to help us get our vehicle in to be checked. Our brakes were fine. She then helped us to know how to go about getting a refund for MVI from CT and she passed our car.

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Opening Hours

Mon:8 am - 8 pm Today

Tue:8 am - 6 pm

Wed:8 am - 6 pm

Thu:8 am - 8 pm

Fri:8 am - 6 pm

Sat:8 am - 2 pm