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Bill Matthews Volkswagen

Bill Matthews Volkswagen

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3.9 Google Review
575 Kenmount Rd, St. John's, Newfoundland and Labrador, A1B 4B8, Canada
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Google Reviews

Refresh Reviews 3.9


Dec 8, 2018
Worst service I have ever had to deal with in my entire life. I just bought a new Tiguan and was suppose to have my winter tires installed when they did the PDI. when I signed for the vehicle, they said the tires weren't in. Every week, I had to call and ask about the tires even though they said they were going to keep us in the loop. 5 weeks later, they called telling my wife our winter tires were still not in. So I went in there asking if they were walking the tires there. Surprising enough, they found tires while I was there talking with them. This will be the last vehicle we ever get from VW

Dec 30, 2018
SUPER customer service. All the staff are polite and well mannered, great selection of new and used vehicles.

Sep 7, 2018
I was in St Johns on vacation and asked about a quick oil change. I was told it would take 45 min to 1 hour over the phone. The next morning at 745, I was told the same thing, 45 min to 1 hour. After 1.5 hrs, I was told that the oil change was done but the tech was now on a 20 min break. 45 min later, car still not ready, I was told that there was a meeting for the techs and that my car would be right out. My car was not ready until 1055, I expressed that the service was not a good experience and asked to speak to a manager, none were available so I left my name and number for a return call. 2 hrs and 45 min later, I still have not been called...this has been my worst VW experience, customer service is not a priority!

Nov 8, 2018
Waited 20 years to buy an Audi. I've had a bluetooth issue in my car for over 2 years that is still unresolved and bluetooth is unusable in my car. Audi had my car for weeks and can't figure it out. They blamed it on my phone (it was an iPhone 6 then an Iphone X) which works in every other vehicle including many rentals and including another A4 service loaner! If this wasn't bad enough now I've been calling to make an appt for a service light and no one answers the phone there - I leave a message and 2 days later no one calls back. Terrible service.

Dec 3, 2018
Lots of great deals! Great sales people!

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm Today
Sat:9 am - 5 pm

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