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Hickman Chrysler Dodge Jeep

Hickman Chrysler Dodge Jeep

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3.1 Google Review
20 Peet St, St. John's, Newfoundland and Labrador, A1B 3N7, Canada
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Nov 7, 2018
Bought the new front brake rotors and pads from Napa, email asked the dealer if they would install customer supplied parts (also wanted to have winter tires changed), answered yes, appointment booked. Brought the vehicle in (brand new purchased from the dealer years ago) first thing yesterday morning 7:45 am, job finished today 3:00 pm. Paid $621.83 (tax included, my parts, front brake replacement and change tires, receipt photo attached below) and left. Some questions: 1. 2 hours labor to get the brake replace job done which is OK, but $150 (before tax) labor per hour? 2. I swear to god I never mentioned anything about "Wheel Alignment" during the whole process; I was never asked by anybody about the alignment; I never approved the alignment job. Then how come "customer approved wheel alignment" is showing on my bill? 3. Can someone explain me what that $44.99 (before tax) "CUSTOMER PAY SHOP CHARGE FOR REPAIR ORDER" means? 1 extra star of the review for the few services I had here during the past years (most not as bad as this one tbh, and the shuttle drivers Mr. Patrick and another young man they are both very nice). I had this dodge vehicle for years now, and was seriously considering the new Durango recently to replace it. Man, don't worry about it.

Sep 6, 2018
My experience here was excellent. Our vacation in NewFoundland was extended due to a family medical emergency and we were finally about to leave for home when the brake light came on in our van. Visited this dealership and Bruce came out, had a look, and were good to go in minutes with no charge, not even for the brake fluid he had to add.

Aug 27, 2018
Thank you so much to the management and staff for everything you did for Wade today!! Absolutely made his day .. Amazing!! :)

Jun 16, 2018
Excellent service and friendly professional people. My view is unchanged from 9 months ago. The service I have received has been excellent.

Nov 16, 2018
The service is terrible. The service manager cursing at the counter.

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Opening Hours

Mon:8 am - 8 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm
Thu:8 am - 8 pm
Fri:8 am - 6 pm Today
Sat:9 am - 5 pm

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