LIA AUTO GROUP

Great service, friendly knowledgeable staff. Ask for Nicole the service manger. She's great to work with...

Had a nissan Altima transmission replaced under warranty and not more than 2 years later and less than 40,000 miles later the "new" transmission failed. They along with Nissan will not help but stated another $4800 would remedy the issue. NEVER BUY A NISSAN.

Service is excellent. Waiting area is clean and comfortable. Also has an additional room with counters so you can work while waiting. Everything they do to your car is explained in detail. I always leave here with no worries.

Great customer service ! ! I had a problem with my Hyundai and they went above and beyond to correct the problem.

Absolutely terrible experience... I brought in my SUV to be serviced and I was told after it being there a week my transmission went, mind you that was not the case. It ended up supposedly being my fuel pump. I paid for that repair. Then within the week my car stalls in the middle of a busy intersection in Hartford with MY CHILDREN in the car. I call Lia to inform them they never fixed the problem and had my SUV towed to there shop... This was on a Friday.. The following Friday I am filling up my car at Costco and gas just starts pouring out of my car. I was absolutely livid as my 3 year old was in the car! I drive back over to Lia to tell them what is going on and the guy working tries to tell me that its nothing wrong with my car and states there is no way it was there fault... I then bring up the fact that on that previous Friday I had forgotten my groceries in my trunk and they literally just closed so I had to have triple a come and help me get my groceries. Here is the GREAT part! When I got to the dealership around 710 pm I see my car head lights left on and look inside to see my dashboard lit up... THEY WERE PLANNING ON LEAVING MY CAR RUNNING ALL NIGHT!!!! I brought this up to the gentleman and he argues with me saying that the tow truck driver left it on. I tell him there is no way because I locked my car myself and everything was off. I have a recorded video of it I'd just love to share with the GM. HE DOESN'T EVEN APOLOGIZE. This dealership has the absolute WORST customer service and they seem to take advantage of women. If you ever have issues with your car NEVER GO HERE. All they want to do is make money. Clearly they don't care if they are putting you in an unsafe car. I will be reporting this to the BBB. They also broke my back windshield wiper off. I haven't gone back for that because everytime they touch my car another issue arises.. I had the absolute worst experience. IF no stars was an option that's what it would be. They run their business absolutely terribly!