I purchased my Ford Focus about 2 months ago from John Kuna, who was absolutely excellent. However, the car has already had to be serviced 3 times. I live about 30 minutes from Coccia but only 5 minutes away from Gibbons Ford so I contacted Gibbons when I heard a rattling noise underneath my car. Gibbons checked my car and informed me that the rattling noise was because half of my exhaust shield was missing and that it should not have been sold to me like that. It was not warranty work so Gibbons instructed me to contact Coccia and tell them it needs to be replaced. I contacted the service department at Coccia and told them how I had the car at Gibbons and that they told me my exhaust shield needs to be replaced. The man I spoke to made me an appointment, and lead me to believe it was going to be replaced. I drove 30 minutes down there to drop off my car for my appointment. I also informed them of shuddering my car was doing when I accelerated. The man from the service department called me when the car was done and said that they were unable to fix the heat shield because they needed to order the part, and that I would have to make ANOTHER appointment for next week. I told him on the initial phone call (when I made the appointment) that it needed to be replaced, he should have told me then that the part needed to be ordered and ordered it before I drove 30 minutes down there for no reason. Also, when I picked the car up, he informed me that the shuddering was fixed. I asked him what was wrong with it to begin with and he replied with “I don’t know but it’s fixed.” That sounded extremely fishy to me, so I asked for paperwork. He denied me any paperwork and told me that he would give it to me next week when I came back down for the heat shield to be replaced. He handed me my car keys and when I asked him where my car was parked he replied with “outside.” Sending me and my father on a scavenger hunt through the parking lot to find my car, in the pouring rain. I contacted the manager of the service department to address these issues, including the man sending me on a hunt to find my car, she was extremely nice and couldn’t apologize more. She sent me the paperwork that I asked the man for in the service department and I learned that the shuddering was because I needed a new clutch. She told me when I brought the car back down for the heat shield to be replaced, that her and her co-worker would put something together and “take care of me” to make up for me having to make several trips back in forth to Coccia. I brought the car down to be fixed yesterday and picked it up today, nothing was done to make up for the inconveniences. Once again, when I asked the woman where my car was parked, her reply was “if it’s not in between these two buildings, it should be behind the Lincoln sign.” Sending me on yet another scavenger hunt to find my car in the freezing cold. It took me and my father five minutes to find the car. When I had my car serviced at Gibbons, they pulled the car up for me, even offered me a bottle of water. I am extremely disappointed and wish more could have been done as the manager promised. Since nothing was done to make up for these major inconveniences, I am just now left hoping that this review will save the next person from making the mistake of buying their car from Coccia.
