Pye Chevrolet Buick GMC

I want to start with this is not the first time I have had issues with this dealership. I have bought a few vehicles from here on different occasions. I have been loyal to this dealership for over ten years. In this time frame I have been disappointed more and more each time I deal with them. I had a truck that needed to be repaired, they covered things up and made it look pretty but didn’t actually fix the problems. This review is based on today’s service I have received. First of all if your service department doesn’t start at 8:30 am, why the hell would you book a client for that time. The service department is filled with rude customer service, a lack of empathy, and they don’t even offer any explanations that even make sense. I put my car in this morning for 8;30 it’s not 5:22 pm and I didn’t receive even a phone call as to what’s going on with my car. So I drove down to pyes and spoke to the manager of service department. All of my concerns and feelings of disappointment and anger he literally gave me almost next to nothing as a response and his explanation was oh we book appointments at 8:30 but we don’t always start at the at time. I now don’t have a vehicle for at least another day. The car went in the service department brake change it’s now been in the shop for 9 hours and it’s not finished. They said there was a seized bolt. I have never seen a seized bolt take 9 hours to be removed. This customer service and level of or lack or professionalism is horrible. And when you go in and see 6 cars up on hoists and 4 mechanics standing around talking it doesn’t look very good to a customer who is extremely upset. Who ever that manager is in the service department should be fired. He has no personal skills and didn’t seem to know anything except how to stare at someone with confusion.

My friend last summer was told that his battery in their suv wasn’t under warranty which turned out to be false. After returning to Ontario the dealership there said you would have been approved but now they had went over the warranty mileage as they made the 1600km trip going home they couldn’t do anything either all because the information given.

Bad experience with service Charging high dealer service rates but don’t know what they doing just throwing parts on to find out what it will do 2 stars for being friendly and in the end advising me to do a wire repair myself cause I couldn’t do it lot cheaper then they which was great but they gave me the truck back with all bolts of the driver seat out without me knowing and the first time I wanted to get out of truck seat slide back from under me luckily it happened in there yard but seriously dangerous

We are so impressed with the service we received at this dealership. Everyone was super friendly and went above and beyond to help us. We were travelling through and had truck trouble while pulling our travel trailer. They were booked solid for weeks but when I explained our situation she fit us in. They quickly got it on the computer and found the issue. They got it in right away as they had the part in stock. Everything under warranty. They even took us to a nearby restaurant so we could have lunch while they fixed it. Super people and amazing service!! Thank you Pye dealership and Allison and Bill for everything. You saved our trip!

Avoid their service department. Very inexperienced staff that will inevitably diagnose your vehicle wrong and cost you hundred if not thousands in unnecessary repairs.