Buy Metro Pre-owned

When it comes to customer service the are not on the ball. I always have and still get a shady feeling from them. I wouldn’t buy bull$hit from them if I was a tomato farmer. Sorry I signed on the line! I love my Suzuki! BUT.... 1. They smashed my new car through a third party getting my undercoating done. I had to wait a month to get my car back. 2. It came back with dents and scratches. No one knows so “ they must of been there!” 3. I was never entered into the customer system so no one knew I was a customer. 4. Getting answers on my warranty was pretty much self service. 6. The $1000 protection undercoating is a joke before my 5 years were up my parts were rusted... and I am waiting for answers.

Terrible told one thing and they never kept there word asked me to send a etranfer to a private email address. Just terrible service wouldn't buy a tomato from them. Top it all off they sent in the paper work to the finance place but I never got a vehicle and the financial place took out the first payment without my consent they are not very trustworthy stay away

We recently purchased a vehicle from Buy Metro Pre Owned. Our experience was alright. We didn't feel pressure to buy anything, and overall our experience was what you should expect from a used car. That all being said, there are a few things I want to point out about our experience that were either misleading, or flat out lies. First one is minor, the vehicle was advertised as having 150K on it, when in fact it had just under 160K on it. More than just a few simple test drives. The second is a bit more serious. The vehicle we bought had an obvious oil leak. I'm a handy person, but by no means a mechanic, and I figured out right away where the leak was coming from. They assured me their "Journeyman Red Seal" mechanic's went to school for this kind of thing and would look at it. They had the vehicle for 3.5 hours, and came back and told us it was a "messy oil change". This was a flat out lie. The entire front of the engine is covered in gooey, sticky, black, burnt oil, in some places 1/4 thick. That leak had been there for awhile. It was no "messy oil change" that made such a mess, yet, their red seal mechanics said for sure thats what the issue was. I got the proper oil cooler gasket for $25 and fixed the leak myself. The third thing is we asked to see the carfax on the vehicle. When the sales person showed it to us he said it had a front end accident claim for $1200, and a $900 insurance "estimate", and just happened to skip over a third accident of to the rear for $3500. A car fax isn't hard to read, in our case the summery section had 3 lines, and the sales person chose to read two of them. Finally we owned the vehicle 16 hours and the (4X4) light, and an air bag light with a ( ! ) came on on the dash, which means service immediately. I can't say with certainty they knew this was an issue, but it does seem highly suspicious to me. Overall, its a used car lot. There may be issues with their vehicles they legitimately do not know about, and some of their vehicles may be in great shape.. My advice is that if you do want to buy something from them, ask lots of questions until you're happy with the answers. Look under the vehicle, pop the hood even if you don't know what you're looking at. Look for leaks, rust etc, and get a Carfax on the vehicle!! As stated, our experience was what I expected from a used car dealer. Wasn't terrible, wasn't great.

These people went above and beyond to make sure we were pleased with our purchase. When we went for a test drive there was a mechanical problem with the truck and they didn't have time in the shop to do the repair that day. So we came back a few days later and the truck was repaired plus a few other things were done to make sure that we wouldn't have to do anything to the truck in quite awhile. Since we were from out of province they even helped us with some of our travel expenses. Very Pleased with the service and the truck

We will never again go to these people. We have been screwed around more than once. They are constantly making excuses when they make mistakes. They have a so called new manager named Kim and she is very ignorant and doesn’t seem to grasp that a customer is upset due to her mistake and doesn’t even have the gull to give a proper apology then throws in a customers face that she could have kept quiet and screwed us out of more money. Doesn’t grasp that they should have done it properly the first time instead of making a bad and poor experience for the customer with the amount of times we had to come back. Honestly she shouldn’t be a manager due to her poor customer service skills. Instead of making the customer upset she should have made it right but she didn’t. We will never go back to these people as they can’t seem to keep staff either