Milburn's Auto Sales & Service - Car Dealership - Guelph, ON - VerView
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Milburn's Auto Sales & Service

Milburn's Auto Sales & Service

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4.3 Google Review
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219 Brock Rd N, Guelph, Ontario, N1L 1K5, Canada
(519) 822-9949 www.milburnautosales.com/?utm_source=Google&utm_medium=GMB&utm_campaign=GMB
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Google Reviews

Refresh Reviews 4.3
Nov 30, 2018
My wife I I had our SUV's serviced there for a few years - service was slow but OK. I was driving mine up north early Friday morning for the weekend when the "change oil soon" light went on. I phoned from my car and left a message to get an appointment for an oil change on Monday. It was important as I was leaving on a long trip on Tuesday. No call back so I called again over the lunch hour and the phone was answered by a fellow who said if I could leave it for the morning there would be no problem. I showed up Monday morning and told them all I wanted was the oil change and I would be back late in the day. When I showed up at 5 pm they hadn't touched it all day. I said I really need it changed and was told too bad for just showing up and expecting them to drop everything. I said I left a message the previous Friday and then called and spoke to someone who said they could handle it if I left it for the morning. Then the lady treated my like I was lying - "who was that you talked to?" . I didn't know so clearly I was lying and they weren't going to get me in late in the day. I spoke to the manger explained we had been having our service there for several years and I need the oil change as I was leaving for a long trip in the morning. The lady chipped in her version and he instantly took the same view I was lying. Over a phone call for an oil change????? I may not be perfect but I don't take being treated as a liar. I ran the vehicle up to Jiffy Lube and got it done just before they closed. We will never deal with them again.
Nov 16, 2018
This has been by far my best customer service experience. Two years after I purchased my car from Milburn, I went to Barry Cullen because my transmission started to grind. Initially, the Barry Cullen people refused to honour the drivetrain warranty, but after Bryan from Milburn spoke directly with GM Canada, I got a call back from Barry Cullen, and they accepted to do the warranty repair. Without Bryan's intervention, I would not get my car fixed.
Jun 25, 2018
We just got our first car with Milburn's, at the recommendation of a mechanic friend. Rob was great - I felt like he listened well to my concerns and needs, and was patient as I tried out sitting in a bunch of different cars (I'm picky about head-rests). He knew my budget, didn't try to push me over it, and in the end even accommodated us by dropping the price on the vehicle I really wanted so that it fit our budget. Today he even came by and delivered the car to us, as we didn't have a way to get out there. All in all, we are happy customers! I'm updating my review to include that I got good after-sale service as well. I had a concern with the steering and Rob invited me to come out the the dealership and go for a drive with him. The steering is fine, and he explained why it might feel different from what I was used to. He also invited me to keep him updated if I thought there was a problem later.
Jun 29, 2018
Great selection of cars and very friendly staff! Ensured car was in great shape before being picked up, correcting a small concern I had during the test drive! Great dealership for a first time buyer like myself!
Jun 2, 2018
Was looking to make a new purchase and had told the sales guy that I was looking for a 4 door, no silver or beige and no Ford and whatever car I bought HAD to have a sunroof. I was shown 2 cars on the lot (both 2 door and one beige). Again, I went over my criteria. He told me my expectations where too high and I'd never find what I wanted in my price point any place I looked. I left my number and I got a call 4 days later by a different sales guy, that they had a beige Ford Focus that was 3G over my price point, did I was I want to come look. ARE YOU SERIOUS?. I will NEVER look here again. (By the way, I bought a beautiful car with MORE bells/whistles than I was looking for and it was exactly within my price point!) somewhere else. Too bad as they have a large attractive lot, was hoping to have said I bought a car here

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Opening Hours

Mon:9 am - 8 pm Open Today
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm

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