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Robinson Buick GMC

Name: Robinson Buick GMC
Address: 875 Woodlawn Rd W, Guelph, ON, N1K 1B7, CA
Telephone: (866) 419-9927
Price range: $$$

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4.3 Google Review

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875 Woodlawn Rd W, Guelph, Ontario, N1K 1B7, Canada

(866) 419-9927 www.robinsonbuickgmc.com

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mili C

Dec 10, 2018

I am pretty disappointed to say the least when this is not the first time I come for a scheduled service appointment and I am told they don't have me booked in but "will try their best to get me in as soon as possible" well I made this appointment 2 weeks ago! And I am not a retired person who has all the time In the world to just sit here for hours!! I don't appreciate how they can all of a sudden not have me booked in for an appointment

sam belanger

Aug 16, 2018

Sent this as a response to their dealerships satisfaction survey and never got a response. The one thing they did fix was a noise coming from my left front wheel well and as of yesterday that's still a problem. Honestly, It was just a negative first experience that I had with your dealership. My vehicle had an engine light on and I took it in. I knew that the issue was covered under warranty and I had no intention nor did I expect to have to drop $250 on my car. Because the engine light reset itself and the mechanic could not recreate the engine light I got stuck with this diagnostic bill. I’m hesitant to bring it back in now with an engine light for the fear that it won’t be on when you guys pull it in and that I’ll be stuck with another $250 bill. Also very inconvenient that I was called 15 minutes before you close before a long weekend to tell me the situation and that I wouldn’t be able to get my car till after the long week. ( I work for a dealer and needed a vehicle all weekend.) no one mentioned until after I was called 15min to close that your diagnostic fee was $120/hr again disappointing for a first time customer. No one offered to leave the vehicle outside of your gate so I had access or provide me with a loaner. I’ve held off from a negative review because I am familiar with how much that affects a business these days but my first experience at your dealership was probably my last because of where it left me. Was also surprised after leaving that kind of feed back to a dealership survey that over the course of a week no one responded or attempted to reach out.

Matt Ralston

Oct 6, 2018

Great dealership. Service department is awesome. Bought both of my vehicles from Tony Curto, who was really good in helping us out. Only knock...don't buy the appearance guard...pretty much a waste of money.

pursegal gal

Dec 22, 2018

Amit was amazing found exactly what we needed and went above and beyond amazing friendly staff

Lee

Nov 2, 2018

I had an excellent experience buying my 2018 Yukon, sale team were attentive, answered my questions and had the SUV ready for pick up the next business day.

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