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Fay Motors Inc

Fay Motors Inc

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4.0 Google Review
10 Willow St, Massena, New York, 13662, United States
(315) 769-9929 www.faymotors.com
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Jun 17, 2018
This dealership is a joke. Not only do they not know about many options available on models, they don't know how to properly rotate the tires on a dually GMC truck and had to go to the GM website to look it up. Then being a brand new truck, it was delivered back to me after the GM provided oil change and tire rotation with badly scratched aluminum rims. These are very expensive clear coated factory aluminum wheels and were severely scratched with what appears to be grinder marks. They accused me of doing it with a dirty wash mitt and fully blamed these types of marks on me without even seeing the rims to know what I'm talking about. I also had them install the $1500 factory cameras on the mirrors, 3rd brake light and the horse trailer. They had no idea how to install them or what they were about so they had someone from Syracuse come out to do it. They removed the chrome trim pieces that were on my Denali, and replaced them with the regular black and the chrome pieces were not given back to me. When I asked where they were, they said the installer threw them in the trash. They ordered the wrong camera system, so now my radio is all static, no idea how to install it, took chrome trim off my truck, no idea how to rotate my tires and took no blame for damaging my rims. One star is too good for these clowns but they don't offer no star rating.

Aug 20, 2018
Convinced my grandmother that her struts were "leaking" by spraying shop solvent on them! And told her they will put new ones on for over 500$!!! My father put them on for her and they only cost around 200$ for the whole assembly arm. It also took them over an 1 hour and 1/2 to get snow tires off of the rims and put summer tires on the vehicle. It didn't take that long for my father to put on the strut assembly!!!! She will never go there again! It

Mar 12, 2018
Honest, courteous and fair. They went out of their way to treat me with respect and to make sure that the mechanical issues with my GMC were addressed in a satisfactory way and that I was informed at every turn. I really felt like my service was valuable and important to them, not just another paycheck.

Mar 22, 2017
I had a tremendous experience there. The salesman the service was outstanding. The car was delivered as promised. I will be going back there when my current lease is up on my 2015 ATS AWD.

Mar 16, 2018
Nice local business

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:9 am - 1 pm

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