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Terry Henricks Chrysler Dodge Jeep RAM

Terry Henricks Chrysler Dodge Jeep RAM

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4.6 Google Review
1935 S Defiance St, Archbold, Ohio, 43502, United States
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Refresh Reviews 4.6


Jan 2, 2019
We had been discussing either buying or lease a new Jeep for about a year when we started looking at Terry Henricks' website for possible vehicles. We filled out an online form and specifically said do NOT call us before 11:30 a.m. in the morning. So, when a female called at 8 a.m., I was very angry and all but hung up on her. Later, at exactly 11:30, Jake called, and I spoke with him. He indicated he was not aware that someone else had already called, but we went ahead and talked when I told him I wasn't doing business with someone who didn't pay attention to our written instructions on when to call. Jake then took our specifications and offered a couple chances for us to come look at vehicles. We told him we wanted to wait a few weeks, so he said he'd keep in touch, which he did every couple weeks. Finally, he sent a text saying he thought he had something we would be really interested in, and we did come in and look, with the idea of leasing a new vehicle or purchasing a used one. In the end we liked the new one so well we went ahead and purchased it. We give Jake a 5-star review for his excellent salesmanship, in first, paying attention to our instructions on when we would accept phone calls; and second, for timing the contacts he made with us just right, in such a way that he was still in touch but not "pushing" us for a sale. Finally, he was friendly and informative when we did come to look at vehicles, and he handled the sale very smoothly. He's a GREAT salesperson to deal with!

Jan 12, 2019
The people are so helpful! Beautiful vehicles! Doug went out of his way to stay a little later and help me get everything figured out. I has such an amazing experience.

Dec 7, 2018
Amazing customer service from the minute we exchanged communication until the end of the deal! Went above and beyond to make sure I was able to take home my new vehicle at the earliest possible chance even staying late after spending 4 hours working out the details! Couldn’t have asked for better customer service! Josh and the entire team were so friendly and personable felt like a friend you’d know for a long time! Will return for future purchases!

Dec 27, 2018
My wife and I just returned from making our second purchase from Terry Henricks Chrysler and are very happy with our experience. Our salesman this time around was Michael Gruen and he had the vehicle we were interested in warmed up and waiting for us when we arrived. We purchase a used one-owner 2007 Ford Expedition EL that had been sold new by Terry Henricks and was also serviced by them. I called the service department prior to deciding to buy and they were very helpful by going over the service records and providing an estimate of how much recommended maintenance would cost. We had a similar experience a year ago when our salesman was Austin Johnson who has since been promoted to sales manager. We purchased a used 2016 Chrysler Town and Country and my wife loves the vehicle. We live in Michigan about an hour and a half away and expect to be return customers based on the great value and service we received. I highly recommend this dealership.

Oct 26, 2018
Drove up from Fort Wayne, drove the car, got a fair deal, was treated like a normal person and felt like I was working with good guys. It was a bit longer than I expected BUT that wasn't their fault, it was closing time and everyone hit them at once. Even through that and my crazy little guy, they managed to get the deal done as quickly as possible. We didn't have to haggle over it which I greatly appreciate. It was one of my better experiences out of way too many at a car dealership.

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Opening Hours

Mon:8:30 am - 8 pm
Tue:8:30 am - 5:30 pm
Wed:8:30 am - 5:30 pm Today
Thu:8:30 am - 8 pm
Fri:8:30 am - 5:30 pm
Sat:8:30 am - 2 pm