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Bay City Kia

Bay City Kia

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4.0 Google Review
52 King St, Barrie, Ontario, L4N 6L2, Canada
(705) 739-8020 www.baycitykia.com
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Oct 13, 2018
Went in on Thursday to inquire about a very intriguing vehicle that I knew absolutely nothing about. WHY DO YOU NOT HAVE YOUR MOST EXPENSIVE MODEL INSIDE THE SHOWROOM??????? I spent over ten minutes looking at it outside, while sales reps were just walking past me. Not one of them even said hi to me, never mind asked whether or not I needed help. Surprising, as dealers are usually sharks. So I went inside and luckily, stumbled upon Kayla. She's the only reason I'm giving three stars, although let's make this clear, on her own, she's getting ten, while the rest of the dealership would get zero. She was very professional, knowledgeable, and when she wasn't sure about something, eager to go the extra distance and get me more info. And I'm not your usual customer. I hammer dealers with insanely technical questions and point out design flaws. She remained professional during our entire conversation and kept doing her job like a pro. If I were the owner of this place, you would be seeing a brand new team of sales reps starting this Monday, except for Kayla. If or when I decide to buy this vehicle, I will not deal with anyone except her. Hopefully, Kia will sort out a few ever so negligently overlooked details on this otherwise amazing vehicle and will be completely worth the price tag that comes with it.

Sep 10, 2018
I recently purchased a 2018 Kia Optima EX Tech from this location and it was a pleasure to deal with and interact with their staff. A salesperson Candice helped me out and I do not think there could have been any way to assist me more. She took me for a test drive explained the features answered all of my questions; she was so knowledgeable and made me feel so welcomed there. I met the business manager there Brent and it was great he sat me down after I decided on purchasing the car told me about the other extras I could get and he had such a friendly personality and great sense of humour. In all, I currently drive the Kia and I love the car loved the store and could not be happier thank you so much for making car shopping easy guys !

Nov 7, 2018
**UPDATED 05/11/2018**- Dealership did provide a gift certificate for a complimentary synthetic oil change ** ** UPDATED 05/04/2018** - Dealership Service Manager contacted me, apologized for the last service admitted they made an error and offered a complimentary oil change on my file. I have not received this oil change yet.** *Edited 05/11/2018* My first oil change service was quoted to me at $68, when I came to pick up car I was told it was $113 because my car had to take synthetic oil. I complained and after paying to get the key back they offered me a free oil change. When redeeming that free oil change, I returned to pick up the vehicle only to find they put regular oil in instead of synthetic which after the first oil change they told me couldn't go in my vehicle(thank goodness I checked the invoice) but now that I'm redeeming a voucher they opted for the cheaper $68 oil. Be very careful when taking your car for service, make sure you are informed before speaking with the Service department and read the invoice before paying. *edited Nov 2018 Just don't go here! After telling my story to a small local dealership they were disgusted with what occurred at Bay City Kia. They identified the lack of knowledge/scam Bay City was giving me and the incorrect repairs and services that could have damaged my brand new car. Everytime I have an issue Bay City contacts me and tries to bribe for a change in review. Bay City, don't contact me. I'll never step foot on your site again. The service department should be fired top to bottom.

Dec 12, 2018
The parts manager Zee did an amazing job helping me source the parts I needed for my vehicle. Great guy to deal with, highly recommend the parts team.

Nov 23, 2018
They are always friendly and explain exactly what they did in your service appointment. Long wait tonight though...car didn't go into the shop until 45 minutes after the appointment time.

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Mon:9 am - 8 pm Today
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