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Baywest Toyota

Baywest Toyota

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4.0 Google Review
10th St A West, Owen Sound, Ontario, N4K 6K6, Canada
(519) 371-2981 www.baywesttoyota.com
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Nov 24, 2018
The associate I dealt with was very nice and professional. He sold me on the new 2019 Toyota Corolla HB. Unfortunately the way they do their business was not great. They said that they couldn't print any pricing or a quote off for me and tried to make it into a joke (but it made me very uneasy). The sales associate told me he couldn't do his own pricing (again what?) he had to go to his Sales Manager for pricing. He came back with some numbers scribbled on a piece of paper. When reviewing these numbers his Sales Manager called back and said he forgot to include a freight charge and my cost was actually higher (.... okay). The sales associate took me for a test drive, showed me all the features and I fell in love with the car. I wanted to shop around and get other quotes which I did. Other dealerships told me that there was an error with Owen Sound's pricing and they would not be offering me what was on the written quote. I called Owen Sound back and yet again they told me they forgot to add freight charges in (I thought they missed that the first time?). Anyways, they told me it was an "insane deal" and they would honour it if I purchased by 9am on Monday. This was at 3:30 on a Saturday (they're closed Sundays). I'm 24 years old and not making a commitment like that on the spot. I never went back in. I thank the sales associate for his product knowledge and I know it's not his fault that this dealership has these stupid processes and procedures. Their way of doing business is not very upfront or honest. You cannot scribble a number on a piece of paper without showing people what charges are included. This also lead to MULTIPLE errors on my quoting. I ended up buying my car at Collingwood toyota. The sales associate had a quote printed out for me when I arrived and there was no shady business or mistakes.

Nov 5, 2018
Painless experience buying a car. Service dept very helpful

Dec 7, 2018
John Stinson is very helpful and makes buying a new truck easy.

Dec 15, 2018
they treat you fairly and with respect

Jul 22, 2018
We were not pleased at all.The salesman was nice but explained nothing about our new rav 4. We lease and always go for extra kilometers he didnt even give us that option just put on the paperwork what he wanted even though we specifically told him we add the extra k's on all our leases. We purchased side moulding for the sides of our new rav and when we went to pick it up the moulding was not on the vehicle. We were about to drive away when we noticed it was missing, the salesman had no clue.When my husband took.it back to have the moulding installed the following week they did not even wash the vehicle before installing it on the sides.We will never deal with this dealership again. We also found out the " deal" they gave us was no deal at all compared to other dealerships. We were also told by the salesman that the SE model only had 2 less features then our limited did, totally not true it has alot less . We have been leasing toyotas since 2003 and this is by far our worst experience with a dealership ever .

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm Today
Sat:9 am - 4 pm

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