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Wayne Pitman Ford Lincoln

Wayne Pitman Ford Lincoln

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4.5 Google Review
895 Woodlawn Rd W, Guelph, Ontario, N1K 1B7, Canada
(519) 824-6400 www.waynepitmanford.com
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Nov 24, 2018
I have been a loyal customer of Ford Canada since 2012 when I purchased a new Focus. I have spoken highly of the Ford brand and encouraged many to purchase Ford given my success in driving that Focus without any major problems for over 5 years. I recently traded that focus in for a 2018 Ford Edge (July 2018) and have unfortunately had nothing but challenges with this vehicle. The day I drove it off the lot I realized the trunk would not latch without several attempts and an aggressive slam. I took it back to have it fixed which did not rectify the situation, and after 4 attempt I have given up. After about 3 weeks of driving it, a noise began in the roof, a distinct rattling that got louder by the day. In August I returned to the dealership and they too acknowledged the sound. They requested to keep the vehicle for the day and attempt to fix it. After several times in and out of the service department they agreed that they cannot fix the noise. I have since spoken to the sales manager and service manager who decided to open a case with Ford Canada to see about a trade in rebate to support me in getting into a new vehicle. Since that time the starter button on the vehicle has not been working either. Very long story short, Wayne Pitman Ford has been unable to fix these 3 issues on this new vehicle. The last I heard from the dealership was that my case is being reviewed and may take several more weeks. All the while I am losing patience and trust that this process will have an acceptable result.

Aug 24, 2018
Fantastic place. We bought our Ford Edge at our friends dealership in Mississauga and then moved out here within a few months. We have been having them take care of our service needs for almost 6 years and are very happy. Knowledgeable, personable, the shuttle driver Robert a delight. A really great place to deal with.

Jan 8, 2019
A wonderful experience Marina made it so easy with no pressure and we were in a new vehicle in no time!

Jul 5, 2018
Made an appointment for a recall notice on my 2013 Fusion. Figured I should get the oil changed as well. They quoted 1 hour to complete the work. A little over 2 hours later the work was completed. The report card found nothing else that needed to be done, other than the windshield washer solvent being low, which they appeared to have topped up. Total cost about $60 for the oil change and report card check. They did proved a quotation for the next recommended 6 month service. It included a $115 charge to change the cabin air filter. I've already changed that filter about a month ago for $25 plus 15 minutes of my own labour. I don't like being quoted for something that should not have to be done, and pricing seems quite high. Overall it was a bland experience. There will be another recall coming up. Let's see how that one pans out.

Oct 23, 2018
Recently purchased a used F150. Everyone we came in contact with were very helpful. Our salesman Brent Johnson was amazing. Would definitely recommend Brent if you are looking for a vehicle.

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