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Voisin Chrysler Ltd.

Voisin Chrysler Ltd.

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4.0 Google Review
361 Arthur St S, Elmira, Ontario, N3B 3N2, Canada
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Dec 31, 2018
Voisins rebuilt our 2014 Dodge Grand Caravan's transmission on November 13, 2017; the van had approximately 101,500 kms on it - the transmission warranty ran out 1,500 km prior to the breakdown. They charged us $3,482.39 for this rebuild and never gave us any other options for repair. We trusted them to provide us with the best repair option, or multiple options. Since there was only one option given to us, we allowed them to proceed with the transmission rebuild. 3 months later, our transmission was leaking. We took it back to Voisins. They told us we had hit a curb, which we had not, and that was what caused the leak. We took the vehicle back to our usual mechanic that we trust, who informed us that we had not hit a curb (which we knew) but that the dent causing the leak was likely from a hoist. Our mechanic called Voisins on our behalf to inform them of this, but Voisins maintained their position, wouldn't help us and charged us approximately $60 for putting our van on the hoist to inform us of this. We proceeded to have our other mechanic repair the leak, and kept the documentation as proof. On December 20, 2018 (approx. 140,000 KM) we were informed by the Dodge dealership in Arthur, ON that our vehicle needed an entirely new transmission or another rebuild, totaling over $5000.00. We called Voisins to inform them that just over 1 year and 1 month following their rebuild of our transmission that it needed to be replaced. They informed us that they used after market parts (not dodge) to rebuild our transmission, even though they never informed us they were doing this. Since they didn't use Dodge parts to rebuild the transmission, and because they hadn't repaired the leak themselves, they would not provide us with any assistance. They have been extremely rude to us and have provided no assistance. Multiple dealerships have told us this should not have happened. I would not recommend working with Voisins for purchases or repairs if you would like supportive customer service or reliable repairs. Update: I spoke to the owner after his response to this review and clarified that we had spoken with the service department on three different occasions trying to get help. He stated he was aware of the situation and that it is what it is.

Jan 10, 2019
Would give 5 stars but it was raining when I went .

Jun 14, 2018
Great experience! A dealership that goes above its competitors to put the customer first.

Apr 4, 2018
The employees make this place great!

Apr 25, 2018
Honesty. What more is there

INDUSTRY BLOGS

The Grain Game: How Grains Shape the Soul of Whiskey

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Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly, grain....

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

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Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey


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Opening Hours

Mon:7:30 am - 6 pm
Tue:7:30 am - 6 pm
Wed:7:30 am - 7 pm Today
Thu:7:30 am - 7 pm
Fri:8 am - 5 pm
Sat:9 am - 3 pm

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