Voisin Chrysler Ltd.

Voisins rebuilt our 2014 Dodge Grand Caravan's transmission on November 13, 2017; the van had approximately 101,500 kms on it - the transmission warranty ran out 1,500 km prior to the breakdown. They charged us $3,482.39 for this rebuild and never gave us any other options for repair. We trusted them to provide us with the best repair option, or multiple options. Since there was only one option given to us, we allowed them to proceed with the transmission rebuild. 3 months later, our transmission was leaking. We took it back to Voisins. They told us we had hit a curb, which we had not, and that was what caused the leak. We took the vehicle back to our usual mechanic that we trust, who informed us that we had not hit a curb (which we knew) but that the dent causing the leak was likely from a hoist. Our mechanic called Voisins on our behalf to inform them of this, but Voisins maintained their position, wouldn't help us and charged us approximately $60 for putting our van on the hoist to inform us of this. We proceeded to have our other mechanic repair the leak, and kept the documentation as proof. On December 20, 2018 (approx. 140,000 KM) we were informed by the Dodge dealership in Arthur, ON that our vehicle needed an entirely new transmission or another rebuild, totaling over $5000.00. We called Voisins to inform them that just over 1 year and 1 month following their rebuild of our transmission that it needed to be replaced. They informed us that they used after market parts (not dodge) to rebuild our transmission, even though they never informed us they were doing this. Since they didn't use Dodge parts to rebuild the transmission, and because they hadn't repaired the leak themselves, they would not provide us with any assistance. They have been extremely rude to us and have provided no assistance. Multiple dealerships have told us this should not have happened. I would not recommend working with Voisins for purchases or repairs if you would like supportive customer service or reliable repairs. Update: I spoke to the owner after his response to this review and clarified that we had spoken with the service department on three different occasions trying to get help. He stated he was aware of the situation and that it is what it is.

Would give 5 stars but it was raining when I went .

Great experience! A dealership that goes above its competitors to put the customer first.

The employees make this place great!

Honesty. What more is there