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Surgenor Barrhaven Chevrolet Buick GMC Ltd.

Surgenor Barrhaven Chevrolet Buick GMC Ltd.

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4.1 Google Review
3788 Prince of Wales Dr, Ottawa, Ontario, K2C 3H1, Canada
(613) 699-2330 www.surgenorbarrhaven.com
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Nov 6, 2018
Fantastic new car buying experience and service from David Chamoun and manger Patrick Hakim! Great place to buy a car and they really go the extra mile! I have been taking my other vehicle here for service for 12 years and it has always been great! Thank you both and Surgenor Barrhaven!

Nov 26, 2018
The only reason I come here is because it's close to where I live. Sales department was great when they sold me my truck but the service department lacks. I seldom get a call with updates on my vehicle. Seldom have got a call when it's ready so I have had to find my own way to get my truck. Parts were supposed to be ordered and 3 weeks later they never were. I know a 1 star rating is harsh but I am writing this review after I once again had to get a ride to the dealership, never received an update on the status and now am waiting for it to be finished. I would have stayed at work if i had know I'd be here waiting for it to be ready.

Sep 4, 2018
Tyler Thompson was helping me out the last couple of days and he was absolutely phenomenal. He pulled out all the stops to assist me in my car buying experience, and I will most likely go to him for assistance in the future. This is a place to shop if you’re looking for friendly advice and amazing customer service!!

Jan 9, 2019
BEWARE! They will scam with used vehicles. I bought a 2011 Buick Regal that was in seemingly good condition. They wanted thousands of dollars for a warranty, thereby convincing me to purchase without a warranty. Within two weeks the brake pads were rattling so loudly the car could not be driven. They had glued the brake pads in place with CRC brake glue. This was a temporary hold, but the bond inevitably broke. Because the brakes were not seated properly, the rotors and brake pads had to all be replaced. Scary thing is, they saftied the car with this condition! Within three weeks the steering began to clunk and knock. The upper intermediate steering shaft is believed to be the cause of this, but more diagnostic work is needed. The CV joint spewed grease and needs to be replaced. The tensioner on the serpentine belt started screeching when the AC was on. This also needs to be replaced. Within two months, the rear suspension started rattling and hitting hard. Hasn’t been diagnosed yet. My email was ignored. Seems they aren’t concerned about ripping people off. I intend to be very vocal to all of my colleagues in the Ottawa area about Surgenor. Update: they put new tires on the car when I purchased it. They are directional tires, and some were installed pointing the wrong direction. This led to feather edging, and ruined the tires. Now I'm stuck putting new tires on the car. BEWARE INCOMPETENT SERVICE DEPARTMENT AND DISHONEST SALES PEOPLE.

Dec 7, 2018
Yeah... No!!! Avoid these guys! They might sell you a car with faulty AC (for example), charge you $1200 to fix it... Then charge you an extra $1200 to fix it again when you bring the car in 2 weeks after the first repair, because they didn't see this 2nd problem in the first diagnostic tests... Then tell you "You know how these things are, you might even be here again 2 weeks from now with another problem". Yeah... No! UPDATE: After 4 months and actually being told that the manager would get in touch with me to work something out, I'm still waiting for that call and $1200 poorer with no working AC.

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Opening Hours

Mon:7:30 am - 9 pm
Tue:7:30 am - 9 pm
Wed:7:30 am - 9 pm
Thu:7:30 am - 9 pm
Fri:7:30 am - 6 pm
Sat:7:30 am - 5 pm Today

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