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Aurora Chrysler

Aurora Chrysler

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3.3 Google Review
14535 Yonge St, Aurora, Ontario, L4G 6L1, Canada
(877) 645-2308 www.aurorachrysler.ca
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Google Reviews

Refresh Reviews 3.3


Dec 1, 2018
So so experience with it being my first time there. Not sure I will return. Took my new ram diesel for its first oil change which apparently cost close to $275 with tax and take much longer. Used the express lane and was happy they could accommodate me as apparently they don’t do diesel in the express lane but it wasn’t busy so it worked out in my favor so I give them points for that. Change was done about 1.5 hours which is typical with Diesel so I went to grab a bite to eat down the road. They called when it was done so I returned to pay and wanted to use a Mopar digital coupon for $20 off. Person at the counter said it needed to be presented before and that they had done their invoicing so it was too late. There’s no mention of presenting it before hand on the details of the coupon and in my mind why would you have to do so when all you are doing is dropping off keys. It is what it is however I have a hard time believing that all invoices are set in stone permanently before payment is received and they couldn’t have re-invoiced me if they really wanted to. There were no other customers so time wouldn’t have been an issue. If I had made a stink about it and been rude I’m sure they would have done it. Good or even Exceptional customer service would have been to ensure that the entire experience was positive and go above and beyond to please a customer especially a first time one at that. At close almost $700 in oil changes (before tax) per year over the course of 5 years that’s $3500 in business that will most likely go elsewhere all because I left feeling annoyed.

Nov 29, 2018
Really nice dealer and staff. Clean and a huge amount of service bays, although I wish the staff in the garage would smoke outside !

Nov 1, 2018
Ive been there four times to make the oil change. The best customer service.

Sep 21, 2018
Very helpful and friendly staff especially Ali who was my sales rep

Sep 14, 2018
Very nice and accommodating sales people and great customer service.

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 8:30 pm
Tue:9 am - 8:30 pm
Wed:9 am - 8:30 pm
Thu:9 am - 8:30 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm Today

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