Courtesy Ford Lincoln Sales - Car Dealership - London, ON - VerView
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Courtesy Ford Lincoln Sales

Courtesy Ford Lincoln Sales

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4.4 Google Review
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684 Wharncliffe Rd S, London, Ontario, N6J 2N7, Canada
(519) 680-1200 www.courtesyfordlincoln.com
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Refresh Reviews 4.4
May 5, 2019
Alex in service has always been knowledgeable, fair, polite and has gained our utmost confidence. Alex listens and responds with a fair decision. My wife and i always enjoy having our vehicles serviced at Courtesy and particularly with Alex as the Service Advisor. And I have come to expect bright efficient reception service (Alex Mote) and the interesting and informative shuttle service -(Bill).
Apr 21, 2019
The experience you get the moment you drop those keys off at the service desk is unmatched. These fellas know customer service. Will the service manager is always looking for ways to ensure you are well looked after. The care that Alex will always show goes on for miles. I want to congratulate the entire service team and department for always providing top notch service.
Apr 11, 2019
Courtesy Ford London Ontario has been an awful buying experience. We purchased a brand new custom 2019 Transit. The entire ordering process was convoluted and confusing from the very beginning. The whole time the dealer assured us the complication was Fords ordering software. They'd want us to confirm our order with a vague printout that was never clear we told them we'd come back to verify the order later. When we came back to verify we found out the dealer had already placed the order but all the options were wrong. Eventually, the dealer canceled the order with Ford and when asked, blamed us for changing our minds. Simply untrue. So then we went on to reorder the vehicle. Again, the dealer kept presenting us with a very vague and generalized paper that did not itemize our custom options. They assured us this time they would order the vehicle with the features we wanted. The van did not have the seating configuration we wanted. Did not have the passenger heated/powered seat we wanted. Did not have the 2nd-row pop-out window we wanted. The rear 12-volt charger was not installed. We didn't get the extra spare keys we asked for. The list goes on and on. We were pressured to take the van anyway. The van is a nice drive. The vehicle is itself great, which is why we wanted one. However, it will cost us much more to install all the missing options after market. Terrible ordering experience. When I called to complain with Ford itself, they conveniently laid blame on the dealership and refuse to get involved in a transaction they say is between us.
Mar 9, 2019
Horrible, horrible customer service! Run...don't walk away from this dealership! We have driven Fords for over 16 years and have never experienced such poor customer service like we received tonight from this location. Another location gave them clear step-by-step instruction on how to assist us but they just refused comply. Mar 9 - This is in response to your comment. Firstly, I am the mother. I consulted my dealership prior to making the arrangements. I would not want to set my son up for problems so I was completely honest with the Ford dealership in Toronto. As per Ford Credit rules and Ford Canada, the car can be returned without the owner present to any dealership, and you were instructed by Sally from my dealership on how to do so. Simply check the box online (owner not present). I called you twice the week leading up to the return and left messages on your answering machine. I even told the receptionist that I did and she said you were in the office and she could see you, so you would get the message. There is no excuse for why you were not aware of the return. My son did not arrive unannounced! Other dealerships knew all the details but obviously were much more knowledgeable about Ford Canada Leasing rules than your dealership and especially Gary in leasing. I leased the car for my son, who lives in both London and Toronto. He was not "simply using my car for a ride"! But if I decided that was what I wanted him to do, that is my prerogative. Is the lack of willing to assist us because he was not purchasing another Ford? For the record my husband still drives a Ford but why would you treat someone so poorly because they wanted to try another car? My son may one day decide to go back to Ford. Our family has driven Ford for over 16 years. Your dealership leaves a bitter taste with our family. Something Ford Canada has confirmed to me they frown upon!
Mar 24, 2019
Travelled from Sarnia to meet with David Gibbs and he not only lowered my payments but I upgraded 3 Trim Kits! Very professional and top notch customer care. Matthew Armstrong went through financing and customizing and did an awesome job. Very easy dealership to deal with and have the best prices.

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