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London Honda

London Honda

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4.3 Google Review
560 Wharncliffe Rd S, London, Ontario, N6J 2N4, Canada
(519) 649-0889 www.londonhonda.com
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Google Reviews

Refresh Reviews 4.3


Dec 13, 2018
Called today, December 10, for a passenger side airbag recall that Honda has issued. Gave the gal the information from the letter and she asked for my phone number. I gave her my number, which is a different area code as we have recently moved here, and she said, 'you have never been here before.' Not Welcome to the area' or any such thing. She checked to see the part was in stock and said it would take 1.5 hours to complete the recall. I was then informed that the next available appointment was December 27. I asked why so long out and was informed they had 'many winter tires to change. I mentioned that Honda said the front passenger seat should not be used until the recall was completed and perhaps the recall should take priority over winter tires. Feeling not so welcome I said I would call back if I decided to use their dealership. My background is in the Customer Service Industry with over 20,000 customers and 40 employees. This Service Department needs some retraining, especially when you consider the fact that the Service Department is a Prime Revenue generator for these dealers. Owners response is all vanilla. Nothing was resolved or rectified. Obviously more than the staff could use some training. I found another Honda dealer that offered a timely Recall service and welcomed my future business.

Nov 3, 2018
I've been with London Honda dealership for the past 14 and this experience was no different, in fact was one of the best. Roy has been very helpful and accommodating as always. Very professional and understanding of my needs and requirements. Very prompt answering all my questions and concerns. Great job! I always have recommended and will continue to recommend London Honda to everyone I know!

Dec 7, 2018
Wonderful experience in buying and selecting the vehicle I've wanted for years. Excellent service all round. Will definitely buy here again! Shout out to my salesman Sam who was awesome to deal with.

Nov 27, 2018
I've been here a few times for service and my first experience was okay. I was here today for a simple winter tire change over. I had my winters in my car, on rims. Had an appointment for 8am and was there right on time. Didn't hear from anyone for almost an hour and a half. Went to the desk to ask for an estimate on how long it will take and he checks with the technician and comes back to his desk to find a review of what was done on my car already sitting there for who knows how long. Then he informs me of everything that was identified with an estimated Bill charge of about $800. I kindly turned him down and asked him to just put my winters on, don't want anything else. That was at 9:45am. I didn't get my car back until 10:30. 2 and a half hours to get winter tires put on, that I provided on rims. The fact that I came straight from a night shift definitely plays into the lack of patience, but over a 2 hour wait for winters is ridiculous.

Jan 3, 2019
Tonight my car wouldn’t start due to a dead battery. After getting the battery boosted I went to London Honda to get the battery checked. Honda fit me in last minute and within 1 hour and 45 minutes I had the battery checked and a new one put in. I was pleased with the service and so relieved to have a Honda close by that is open so late (8pm). I understand now why my Dad doesn’t buy anything but a Honda!

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 6 pm Open Today
Sat:9 am - 5 pm

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