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Clarington Toyota

Clarington Toyota

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4.1 Google Review
10 Spicer Square, Bowmanville, Ontario, L1C 5M2, Canada
(905) 697-9555 www.claringtontoyota.ca
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May 10, 2019
I have a service scheduled appointment to have some work done with my car: tire swap from winter to all season tires, oil change and routine vehicle check. When I called to set up an appointment I specifically asked how long it will take them to complete the job and I was told that it will take approximately 2 hours. My appointment was scheduled at 8:45am and my husband brought my car on time, someone asked my husband what time he needs the car and my husband out of the goodness of his heart didn’t specify a time and told the guy “can you please call me once it is done”. My husband expected that the work will start once he dropped it off at the scheduled time. I was done work at 3:45pm(please note this is 7 hours later), I was wondering why we haven’t received any call from them so I called the service department to follow-up and was in shock to hear from them that they haven’t even started the work on my car. Of course I was so upset and instead of apologizing they were giving excuses and even blaming my husband for not specifying the time he needs the car. This is the third time I brought my car for a service and never had problem until this happened. I was told that their policy is that they will start working on your car if you set a certain time for pick up, I want to know since when did this policy take effect. I’ve never heard of this before. What’s the point of the scheduled appointment if they don’t work on your car when you take it in, instead, they will prioritize the cars that were given pick up times. Is this even fair for customers. So why waste our time calling to setup an appointment for car service, maybe we should just bring our car any time with no appointment needed.

Feb 23, 2019
Super friendly, and helpful! My engine light went on after a jiffy lube neglected to reconnect an intake on my engine. The staff here was super helpful and helped us get on our way quickly! I am very appreciative of them!

Mar 29, 2019
Thank you all so much with my recent purchase. Great, friendly, and helpful staff. A big thanks to Tina who went out of her way in making it a very pleasurable experience, but who also took the time to make my kids feel special. Looking forward to my 5th vehicle from Clarington Toyota! See you at the next 300,000 km.

Dec 26, 2018
I have had my vehicle serviced here multiple times and each time I have been blown away by their incredibly helpful and friendly staff. They've always gone above and beyond to ensure the best possible experience. I would highly recommend them for service and when purchasing a vehicle. Thank you so much for the exceptional service!! I will most certainly be returning. You guys are awesome!!

May 12, 2019
Horrible service. Small dealership. Service department is small with extremely bad customer service. Excessive charges. They performed services not needed on both my cars. New problems appeared on both the cars after taking it here. Took one car back to them and they wouldn't even look at it. Told me they are booked solid for one month. I asked to talk to service manager, they said he is off for next 5 days and that I should come back later. I took my car to another bigger Toyota dealership after for evaluation and they advised Clarington Toyota had performed incorrect service on the car and caused damage to rotors and breakpads on 1 year old car.

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Opening Hours

Mon:9 am - 8 pm Open Today
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm

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