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Northwest Lexus

Northwest Lexus

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2.0 1 review
2280 Queen St E, Brampton, Ontario, L6S 5X9, Canada
(905) 494-1000 www.northwestlexus.com
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5 months ago

won't be going back

This review is hard because some things were great others a disappointment. PRO 1.Angela was great! She came in on her day off to help us. Very nice woman. 2.the fellow setting up the car was great help and answered our questions CON 1 Once home I noticed that the Used Vehicle Info Package (which is legally supposed to be provided) was not given to us. I called, texted 4 times being told to talk to someone else. STILL NO PACKAGE. I AM WONDERING WHAT THEY ARE HIDING 2.Before going to Brampton to see the car we were told it could be delivered, to save us having to travel back there. After we purchased it, we were told they don't do that and we have to come back to pick up. 3.I wanted to know how to use my phone GPS and see it on the display THIS IS NOT POSSIBLE an app ENFORM is needed but was discontinued in 2023 so the screen can't be used for Navigation ( IWAS NOT INFORMED) 4.I was told I could subscribe to have auto start enabled (for a fee) NOT POSSIBLE again app doesn't not functIon

Google Reviews

Refresh Reviews 4.3


Nov 22, 2018
I had brought my IS300 In for my first inspection and was greeted right away. Staff were an incredible help directing me as to what to do next and where everything was located in the dealership. Mark helped us out and he was amazing. Answered all my questions and always had a smile on. Exceptional customer service from Mark. Great first impression from the staff and the dealership itself. Will definitely recommend to friends and family.

Dec 22, 2018
For many years I have been coming to the Northwest Lexus. Every time I have been treated with great passion and help. The service is excellent and Andy with Oleg are very dedicated people who are fully fulfill my needs and expectations. All the best to everyone in Northwest Lexus for hard work.

Nov 28, 2018
Staff is friendly and quick to help. Service prices are sky high, and I would advise against the "complimentey car wash" after service as I happened to drive around the dealership and witnessed a group of young men (teen to mid 20s) using mops to scrub down a car. As someone that is big on car detailing, that was borderline eye cancer.

Jan 11, 2019
We had the pleasure of dealing with Peter Nanda at Northwest Lexus. He was extremely professional, and very attentive to all of our needs, he made the experience of purchasing our second RX 350 Sport extremely easy. He truly exceeded our expectations. We would definitely recommend Northwest Lexus to others. Thanks again, Joe and Tanya Renna

Nov 6, 2018
I was in the market for a new SUV and after visiting many make and dealership ended up at Northwest Lexus. There we met Kevin Schleifer one of the most professional sales rep I have dealt with. The entire staff and dealership is top notch and has a higher level of service. Their brand is luxury at its best but Kevin's knowledge and customer service was amazing...

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