Ancaster Toyota

These guys are as shady as car dealers get. Came in to look at a Corolla, was ready with cash in hand to make a deal. I worked out numbers with Andrew and we agreed on a price. Took the night to think it over, but when I came back the next day, he tried every sleazy move, and would not honour the previously agreed upon price. The sales manager is also a piece of work. These guys even went as far as to bad mouth my trade in (how is that going to help make a deal?). Let me give you some advice Andrew; your cars are nothing special. Corollas are everywhere, and if you stoop to some shady behavior, I'll just go to the next Toyota dealer and give them my money. And that is exactly what I did. By the way, the other Toyota dealer I was dealing with had no trouble giving me the price to spoke to them about previously, so what’s your problem? Grow up and don’t treat your potential customers like idiots, then maybe you’ll see your name on that sales wall your dealership was showing off (I didn’t see your name on that wall, big surprise).

I brought my car in for an oil change and brake check, a few days later, I found out all the nuts( including the security one) on my front driver side tire were loose. You can imagine how dangerous it could be for the driver, passengers and other vehicles on the road. Called the service department manager, he checked the mechanic who worked on my car. He said “ I found it hard to believe that the mechanic forgot to tighten up the nuts. He is a master mechanic not some intern or apprentice”. No appologies. Spoke to Frank the GM, even worse. Kept telling me it was probably a thief trying to steal my wheel so all the nuts were loose. Both of them also suspect me myself loosened the nuts so I can blame them for something. All the managers at this location, in my opinion, behaved like little children. Taking a nonchalant attitude toward a LIFE THREATENING situation. Making up excuses when something goes wrong. Never admitting the possibility of fault like a grown man. Terrible customer service.

Thanks to parts and service for sorting us out so quickly (we were on vacation) after another place left us without a lug nut following a tire rotation. Brandi was very helpful and Mark was kind and a real gentleman. They’re a credit to your organization.

This place is a rip off. I brought my car in for an oil change and it ended up costing me 850 dollars. They even tried to change the tires which have only being driven on for less then a year. My car had been in a Toyota dealership In Huntsville three months ago and they said nothing needed to be done and three months later Toyota Ancaster said lots of things need to be done. Something wrong here. You have been warned. Bring you car elsewhere. You cannot trust these guys.

Just purchased a 1.5 year old corolla from them. Drove from Richmond Hill all the way there, test drove the car, had a nice chat with the salesperson and then we dove right into negotiations in her office. I walked in knowing the cars wholesale value on the low and high end, as well as the average asking price for a vehicle with that mileage and condition. I proceeded to negotiate the standalone pre-tax price of the vehicle as that is what all my references were in. Salesperson kept deferring back to all in pricing, including tax and all 'admin' fees. I told her the price I was willing to pay pre-tax, she punched in a few numbers in her calculator and would tell me what it came to including tax and 'fees'. Not realizing exactly how much I was charged in admin fees (because we were also tacking on tax), I signed the offer and contract where all the 'admin' fees were lumped into the price of the vehicle and not listed as separate line items where I could easily see how much they were charging me on each. After calling the dealership later on I realized they charged me a $587 'admin' fee and lumped it all into the price of the vehicle. I asked why it wasn't listed as separate line items on the bill so I could easily see it...was told they 'add it in for insurance purposes if something happens to the vehicle and they refer to the price paid for the vehicle I'd get more money'....Had I seen the $587 dollar 'admin' fee on the bill I would have obviously complained about it...seeing as the finance manager and salesperson openly admitted after the fact that in some circumstances in negotiations they are willing to totally waive the fee and its basically at their discretion..... Long story short - ask for all the 'fees' listed as separate line items before you sign and don't fall for the $587 cash grab. Not very happy with the sale, won't come again, plenty of other Toyota dealers out there. Being honest if they would have just thrown in a couple oil changes or just waive the licensing fee by merging it into the admin fee (since they are able to waive those anyways) I would have walked away happy and recommended them. They lost a customer.... EDIT: I received a call from a customer service rep asking about feedback on my recent purchase and whether or not I would recommend them to people. I explained the above situation to them and they apologized and assured me they would forward them to a manager and that they would reach out. Been weeks and haven't heard anything back - I don't expect to hear anything back. Never going to this dealership again and I will recommend the same to everyone looking into it... EDIT #2: I was contacted by Travis Young (Sales Manager) who understood my frustration and disappointment after I explained the whole situation. He apologized profusely, noted that this should not have happened and there must be a training issue which should be resolved. He went on to explain that he wanted to keep my business and offered compensation to try and remedy the situation. I attempted to follow up with Travis on his offer and was met with extremely slow responses...I needed to send emails asking for him to please respond one week after sending each email....I was then notified that Travis no longer works there and no-one had any knowledge of my case. I explained the situation to another employee who assured me he would speak to dealership management and contact me soon as he didn't want to leave me waiting. I was never contacted. I called one week later to ask about the status and was told that management denied the request, would not honour the offer made by their employee, feels there was no wrong-doing and I "paid what you agreed to". I followed up with Toyota Canada and Leggat Autogroup Leadership. I was contacted by Ancaster Toyota's Manager who told me that he has final say over any offers so Travis' offer of compensation has no bearing, Toyota Canada won't intervene and it's up to his discretion and lastly, I paid what I agreed so no compensation will be offered...