Quantrill Chevrolet Buick GMC Cadillac

I think when it comes to vehicle repairs we all know that things don’t always go smooth and even the best technicians don’t always get it right. However what really matters is how the repair shop deals with these situations. When this happens with the good shop that cares about their customers, they apologize for the inconvenience, they try to rectify the issue as promptly as possible, they even give you a discount for the aggravation if they did not diagnose the problem correctly and further repairs are required, or they don’t even charge you at all to correct something they did not do right in a first place. And this is even more so if you have been a loyal customer and provided them with the decent revenue over a number of years. Well, don’t expect that at this shop. First of all don’t expect any apologies for the inconvenience. Also don’t expect them to rectify the issue as promptly as possible because their time is more important than yours and you will have to come back when there is an opening in their schedule. Also don’t expect any discounts or anything like that, in fact they will charge you again for the diagnostics that they failed to perform right in a first place. And if they still don’t get it right, they will do the same exact thing to you again. It is only when you escalate the issue to the management they would start taking things a little bit more seriously, though even then they will keep charging you money like nothing happened. And when they still don’t get it right and you finally refuse to keep paying for their incompetence, their General Manager has a nerve to tell you that they don’t work for free and if they can’t fix it you should not bother coming back. Seriously? Well I guess it explains the attitudes and the business practices of the whole shop. I think this person should be used as a training material to teach customer service representatives of what not to do in this job. I also wonder who would entrust somebody like that to run their business and tarnish it. Oh, did I also mentioned that when they install the part that fails shortly after and needs to be replaced under warranty they don’t even tell you that and instead claim that problem is somewhere else, and of course charge you more money. Bottom line, do yourself a favour and find a better shop to service your vehicle so you don’t end up in the same situation I have. And trust me these shops exist. I have been servicing one of my vehicles at Lakeridge Chrysler Dodge Jeep Ltd. In Port Hope for years and the way they have always dealt with any issues was impeccable often exceeding my expectations.

Excellent customer service. I bought a vehicle from them a year ago and noticed rust was forming on the tailgate. We live in Canada it happens. It was past warranty by two months. They had me pay the deductible and loaned me a vehicle for two days. They really take care of their customers.I was at a different gm dealer in clarington and their customer service was beyond terrible. I will gladly drive 30 min to Quantrill any day!

I used to have a hard time taking my truck here in the past but now that I have found Trish in service I am looking forward to returning. She was attentive, polite and honest. Nice to find people like her still exist! Thanks again trish!!! Been talking to Wes in sales about a new truck now and he seems great so far also. 2014 GMC sierra Transmission replacement Oil change Head light replaced Truck runs better then it did new!

Very quick and helpful at service and staff were friendly..cost is reasonable

Service Manager provided no help in tending to a faulty door latch (safety concern with littles in the back), told me I needed a replacement latch ($400+, didn't even bother inspecting it). Claimed I voided warranty by not having everything lubricated, which is false as they do this during the routine dealership oil changes, which I've always done. Claimed my decline of tire rotation voided the lubrication maintenance? Overall didn't make sense. General manager was of no assistance when above issue was complained about. Went to Thomas Pontiac GMC in Cobourg for a second opinion and to confirm routine maintenance; they assessed the problem, cleaned out the sub par lube Quantrill provided & have thus far fixed the issue FREE OF CHARGE. Quantrill could learn a thing or two from their customer service techs!