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Dubois Mazda

Dubois Mazda

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4.1 Google Review
1280 Dundas St, Woodstock, Ontario, N4S 8L4, Canada
(519) 537-5536 www.duboismazda.com
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Jan 8, 2019
I went into Mazda to gain more information on financing a vehicle. After being approved and having some time to think about it, I had a change in heart and contacted my sales rep to cancel. I spoke with Jay Allison. Upon informing him of my decision, Jay began to speak very loud and rudely. To be frank, it was equivalent to a child throwing a tantrum. I was taken aback by his language as he had been very informative and seemingly helpful prior to this. I would never recommend Jay Allison with this being his attitude towards potential customers. I am deeply disappointed. If you are looking at dealing with Mazda, safe yourself the unnecessary confrontation and ask for a different sales rep.

Dec 1, 2018
They are very pleasant and upfront with you. Also love that they don't pressure or bother you. Just check in to see if you're ok or have questions

Oct 25, 2018
Excellent team that takes the time to address all of your questions and concerns. I found it to be a 5 star dealership.

Jul 3, 2018
While I didn't buy my CX-9 from them - I can only review my experiences with their service department. Firstly, when I bought my car - it was from a dealership in Toronto purchased as a demo. After much searching - it was the best option for me. Shortly after I bought it, it was suggested (by the dealership that I purchased from) that I update the Infotainment System. Experience # 1 - When I booked the update with the Woodstock dealership, they were rude, and rather than show kindness that I would become a regular service customer, they treated me like they were doing me a favour. Explained that they should be charging me (despite the fact that the update is under warranty), and even presented me with a bill for the due amount and then told me I didn't have to pay it. I asked for help with the Infotainment system and the same person who told me they don't use the system themselves, insisted they be the one to help me with a technical problem I was having. He solved nothing for me and just left me feeling like my time was wasted. All and all - very poor experience. Experience # 2 - I attempted to book my scheduled service with them and asked to be educated about what it entails. I was given bare minimum details and quoted over $80 for and oil, filter and inspection. When I inquired about updating my software again, I was told I would have to pay the $27 fee. Out of curiosity, I contacted a dealership out of town and was quoted $50 for the same thing and offered a complimentary car wash and and was told they would be happy to include a software update. The gentleman I spoke with was happy, kind and VERY informative. The same could not be said for Woodstock Mazda. As a matter of fact, when I called to cancel my service, I was thanked for the call. No attempt to re-book or inquire about why I chose to cancel.

Feb 10, 2018
I have bought many vehicles over the years but nowhere have I had the amazing service that my wife and I have received. Our sales associate Larry was very detailed and knowledgeable in answering all our questions. Then we were introduced to Jay and Sarah, sales manager and business manager, they were all incredible. Working with us to make our purchase fit our needs. All 3 went beyond any expectations anyone can hope for when making such a big purchase. We then met the owner of the dealership who was plowing the car lot, apparently he is hands on all the time not afraid to get his hands dirty. In my books that's the type of business I want to deal with. I cannot say enough about Dubois Mazda, you all should be proud of yourselves. Thank you so much. Sam, Troy, Sue.

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Mon:9 am - 7 pm
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