Highbury Ford Sales

I got a brand new F150 a month ago and I couldn’t be happier with my purchase. I was helped by Michael Tolsma, it was a great experience, never felt any pressure or unprofessional tactics. Highly recommended. Thank you Michael.

Very nice, well done👏👏!! This was my first visit and wow. The staff was super friendly🙋‍♀️🙋‍♂️ and their service🚘 is on point❕. I experienced excellence from this place. (I guess that's why they have stars🌟🌟)

Great experience with this dealership - highly recommend! Everyone was very helpful, friendly, and professional. Fred and Geoff were wonderful to work with, and I will definitely consider purchasing again from them in the future. The vehicle was exactly as advertised, and the whole process was simple, efficient, and stress free. Thank you for a wonderful car-buying experience :) Update 08/16/2018 - awesome service department too! I was shuttled to and from work while my car was being serviced. These guys really know how to deliver customer service!

Recently purchased a 2018 F150 Sport 4x4 from Mike Tolsma. This was the third vehicle I purchased from Mike the best experience ever explained everything in great detail kept the truck in the price range I wanted.

After my experience today, I will never recommend nor continue with the automobile company "FORD". Specifically with the dealership located at 1365 Dundas Street in London Ontario. I booked an "appointment" yesterday to look at a concern I had about my recently purchased vehicle, making a noise when i would release the brake at a complete stop. I was told by an employee by the name of Joanne to bring it in at 8:45am for an "appointment". So my husband took the day off work and drove back from Toronto to help me bring it in for me since we did not expect this would take an entire day! I would've been left with absolutely no vehicle because of their poor service and terrible communication if it wasn't for my husband being in town for the day. We called at 2 pm, and were told to call back at 3 pm. We called at 3:30 pm to soon realise it had not been looked at. So I called them back and told them to not bother looking at the vehicle and my husband will be picking it up and take it elsewhere, but once I mentioned that to the employee I spoke to, Adam called me back saying that the car was in the shop currently being looked at by a mechanic. I'm not sure if it's because I'm a visible minority, and a young woman, but I felt like I was taken advantage of and embarrassed because it wasn't looked at until I mentioned that my husband would be picking it up. And after all this, when my husband arrived, they still did not look at it!!! He spoke to the mechanic and said to my husband's face that it would only take 5 minutes, AND they still charged me $67.78 telling me it may have been just the quality of the part and no repairs were done to my car. So my husband's whole day and 5 minutes worth of looking at it cost him a days lost of work, my stress and time, and $67.78 for 5 minutes of time being told its "probably" fine and just the quality of part. If this was only a 5 minute job, then why was it not looked at my 8:45 am appointment? I do not feel as if they had properly looked at my car within the 5 minutes they had it in the shop, considering they had ALL DAY, and to be charged $67.78 still, is so insulting! work order # 5127 This wasn't customer service, this was being taken advantage of and robbery. This is my second Ford vehicle and my last because of this experience. As well side note, my car is still making noises!!! Nothing was addressed.