Bentinck Auto Sales

I went to Bentinick Auto when my vehicle was in an accident and I needed a new one. They were able to help me get financing when my credit was not very good so I was so happy about that and very appreciative. However from the moment we picked up the vehicle it was a mess. We first realized one of the tire senseless said we had low air. Noah chalked it up to a bad tire sensor which wasn’t covered under warrently. Fair enough. However by the next day my tire was almost flat. Turns out I had a leak in my valve. For a week I was stopping daily to put air in while I waited to bring it in for fixing. On top of that my heater was stuck on one setting and couldn’t turn to defrost and the tires all needed balancing due to a terrible shake when we accelerated to over 80. So I brought my vehicle in on a Monday expecting to pick it up the same day. By the end of the day we found out they had ordered a part and it would be another day. Not surprising. At least it was getting fixed. By the end of Tuesday we got a message asking us where the lock but key was. We had not send it. The last person to have it would have been whomever did the safety. After determining we 100% did not have the key they let us know they would be keeping it another night. Finally Wednesday evening rolls around and we get the call to go pick up our vehicle. My husband arrives and he notes the front still had lock nuts on and the rear did not. We were then told there were spare nuts in the rear to replace the lock nuts when we wanted. So obviously they did not balance the front tires. So then my husband inquired where the lock key was. We then found out it was apparently broken while doing the rear tires. So I called again and booked it in again to have the tires balanced and the lock nuts removed. While my tires were being balanced I was approached and handed my tire sensor and told it was floating free in my tire and was detected during balancing and they kindly removed it for me. Now bear in mind it worked while bouncing around in there! Still when we found out a supposed mechanic would do something like that we decided we should check all of his work to be safe. On inspection we found that the plastic casings around my gear shifter and stereo/ heater were broken and missing clips and unable to be seated into place. My husband then discovered that a bushing that was replaced had one of the bolts in the mounting bracket, which hold two bolts, one bolt had been replaced due to its age and these things happen but the issue was that the new bolt was too long so now the mount was not flush with the frame. When I called to discuss these things Ben was more than willing to help! He ordered me new plastics right away but he continued to not believe that the unseated mounting bracket was an issue but he still got my vehicle in to replace the bolt to one that fit better (Even though he still had to throw some washers in one side in the end to make it seated). As for the tire sensor we were told nothing could be done about that. Even though their mechanic is the one who left it free floating in my tire, they decided they didn’t need to replace it. So all in all. If you’re in a pinch they’ll likely get you in a vehicle. However make damn sure you go over it with a fine tooth comb because they will cut corners wherever possible it seems. I’m not sure of the mechanics name either but I wouldn’t trust his backyard skill (I’ve actually known backyard mechanics that I would 100% trust more) on my vehicle again.

Happy with my used Kia. Noah is great to deal with. Will definitely go there next time I need a vehicle.

Very courteous and helpful

Great place to buy a used or newer vehicle, friendly, honest fast reliable service. Cheapest prices throughout Grey Bruce. Not to mention NOAH is a very knowledgeable sales Representative. Will recommend to everyone.