Southbank Dodge Chrysler Jeep RAM - Car Dealership - Ottawa, ON - VerView
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Southbank Dodge Chrysler Jeep RAM

Southbank Dodge Chrysler Jeep RAM

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4.1 Google Review
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1255 Johnston Rd, Ottawa, Ontario, K1V 8Z1, Canada
(613) 731-1970 www.southbank.ca
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Refresh Reviews 4.1
Apr 17, 2019
We have bought two cars from Southbank and the cars are great the service personnel are great. So where’s the issues? Southbank is close to the military base and all of us are always recommending them, yet there are zero service or parts deals for members of the military. I am certain that I was told by my sales rep that we would have free storage on our winter wheels for the length of our posting to Ottawa, yet that is not the case and unfortunately it is not written into our sales agreement and that’s on me. But come on, charging for storage and install, and then telling me there’s no time to complete the recall that’s out? That’s bad business my friends. $140+ for a wheel change and storage is a bit high don’t you think? I could have easily stored in my shed and done them myself, but I thought it was part of our 2015 deal but no such luck. Went back and bought a 2018 JL though, and still didn’t complain. But I think it’s time you paid us back a bit. I was also disappointed I had to walk around the back to get my car, passing by a bunch of smoking employees swearing about this and that. Maybe drop it out front or park it near the front, or make a new smoking area nowhere near customers. How about giving military personnel 15 or 20% off parts and service to show you appreciate what we do, and especially appreciate us being customers and bringing new customers in. Again the personnel are great and Guy was especially helpful.
Apr 28, 2019
I noticed the tire pressure had gone down a week after putting my summer tires on. When I called service, the staff listened attentively and offered several solutions to work with my schedule. I brought my vehicle in on Saturday around lunchtime as recommended and was greeted prompted and in a friendly manner. I waited for less than an hour and had a latte in the quiet lounge. Thank you!
Mar 29, 2019
I had a wonderful experience with Southbank when I brought my car in for service this week. They took great care to ensure that i was overly impressed and when i picked up my Jeep, it looked brand new in and out. I have to mention how great the staff is from the shuttle driver, to the service staff (Dustin in particular who always sets me up) to the management staff. I'd recommend heading in if you'd like to set yourself up with a great vehicle; a thorough detailing; or simply need some advice and direction.
Apr 24, 2019
I purchase 2017 Dodge Caravan and was satisfied. Wish they would offer central ac, now my kids are sweating during hot days. FYI: request front and back ac when purchasing 7 seated vehicle, it's a must and can't be added later. 2019 and im still doing my maintenance at the Southbank dealership. Service and greeting is always good, can't complain...
Mar 28, 2019
I called to book an oil change and asked the price, they asked me what model and engine - I was told 47$, when I arrive I see a 29 dollar oil change promotion sign - probably for cars only - sort of makes sense, after the work done I am handed a bill for 71$, when I mentioned the price difference the response was "Oh he(the guy on the phone) made a mistake" well I did not have time to argue, but I think I made a mistake in going to them . Be sure to get a quote before having them do anything!!! Consider going elsewhere.

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Opening Hours

Mon:8:30 am - 9 pm
Tue:8:30 am - 9 pm
Wed:8:30 am - 9 pm
Thu:8:30 am - 9 pm
Fri:8:30 am - 6 pm
Sat:8:30 am - 6 pm

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